REVIBE HAS NOT RETURNED MY MONEY TO DEPSITE THEM PROMISING TO DO SO.

I bought a refurbished i phone 15 on the 6th of March 2026 on the Revibe website because I trusted them and I have never bought something from them so I figured I should give them a chance. I bought the i phone, and it was graded good I bought it and it was R11000, so I saw a great deal and that was what drew me to buying the device, but what happened next shocked me. 10 days later my phone did not arrive in Cape Town where I live, I sent them an email and called them, and they told me that it is because of the war in the middle east, and I was very understanding they was nothing they could do about the situation. I decided to cancel the order because the war is not ending anytime soon, I cancelled order on the 18th of March 2026, and it was successful. They said they will refund me in 7 working days, so I was happy, everything was going smoothly at this point until they start giving me my money back and the 7 days ended and still, I have not received my money. back. I sent them more emails and called, they told me something is wrong with their system I must give them at least 2 days and they will send the money back to me through Ozow which was the payment method that I have used to make the payment. I called Ozow, they told me that the purchase does exist, but no refund was sent to them by Revibe keep in mind this is R11000 that we are talking about. I am stressing, I cannot sleep, I have been calling them every single day, I have been sending emails every day and they respond late. I have been receiving AI response under the name AMIR. They have not provided me with a proper proof of payment from their bank, a reference number to prove that they indeed sent the money to Ozow and Ozow will trace the transaction and send the money back to my Capitec account. Today is the 4th of April 2026 and I have been waiting for my money since the 18th of MARCH 2026. I do not know what to do anymore I am losing hope. My name is Alwande Cele I am from South Africa; I am a 22-year student at UWC, and I just wanted to buy an i phone that is it. My email address is *** and my number is ***. Please Revibe do the right thing and send me my money back. I trusted you and you guys are hurting your customer.