1 reviews | Active since Mar 2020
Revibe - DONT BUY FROM THEM
I want to warn everyone against using Revibe for Device purchases. I bought a iPhone 14 from them and purchased an extended 2 year warranty. not even 5 months after having the phone the front Camera stopped working. I took it to iStore to run diagnostics and they picked up multiple faults. Fault Reported Face id camera is not functional.
Repair Notes Device functionally tested in store. MRI diagnostics were completed and confirmed the reported issue with Face ID. Diagnostics also identified a fault with the network module. Based on Apple's service guidelines and the diagnostic results, the customer should be quoted for a Mid-System replacement.
I had the 2 year warranty so contacted Revibe and they collected the device. They now say my claim is invalid even though these are internal issues which would have been inherited with the device. Its been a nightmare, DONT BUY FROM REVIBE!!!!!!!
Emails: (Please note they have had my phone over a month)
Revibe Support Mon 24 Aug, 07:38 (1 day ago) to Kyle
Dear Kyle,
Good day!
I am deeply sorry for the lack of communication and the inconvenience this delay has caused you.
For full transparency, your unit is undergoing a second quality check to ensure every fault is fully resolved before dispatch.
I am directly coordinating with our technical team and will email you with an update within 72 hours.
Thank you so much for your continued patience, and please let me know if you need anything else!
Warm regards,
Rawan Saber | Customer Support Team | Revibe South Africa
On Thu, Aug 20 2026, at 09:09 AM, Revibe Support <***> wrote: Dear Kyle,
I am truly sorry for the silence and inconvenience this delay has caused.
To be fully transparent, your device is currently passing through its second quality inspection to make sure every issue is completely fixed before we ship it out.
I am personally tracking this with our technical department and will reach back out to you with a direct update within 72 hours.
Thank you so much for your patience while we wrap this up for you!
Kyle 07:54 (5 hours ago) to Revibe
You said in 72 hours you will give me an update. As per usual, this 72 hours has come and gone. Im really not impressed, I am looking to buy a Macbook and was going to use Revibe but I have to be honest, im not sure ill be a repeat customer after this experience.
Revibe Support 11:33 (1 hour ago) to Kyle
Dear Kyle,
Good day!
I sincerely apologize for the frustration, delay, and lack of clarity regarding your claim.
I completely understand your disappointment and why you feel this way after waiting so long.
Upon further review with our team, it appears your claim is invalid.
Our team is currently reviewing the full details of your case, and we will share complete information and next steps with you as soon as possible.
Track Your File: Track Your Claim - Revibe South Africa
We appreciate your patience while our team finalizes the details, and I will ensure you receive a direct follow-up shortly.
Please let me know if there is anything else I can assist you with—I am always here to help!
Warm regards,
Rawan Saber | Customer Support Team | Revibe South Africa
Kyle 13:11 (5 minutes ago) to Revibe
I beg your pardon?
What do you mean by Invalid? The Camera stopped working there is NFC issues, Apple themselves confirmed the internal errors. I paid for the Warranty Extension, what do you mean by Invalid? I will pursue legal action against you, I was supposed to get a device in GOOD CONDITION, you gave me one with internal errors, you better explain yourselves.
I will make sure to share this on all Social Media platforms. I want my money back. Keep your phone, give me my money back!
On Tue, 25 Aug 2026 at 11:33, Revibe Support <***> wrote: Dear Kyle,
Good day!
I sincerely apologize for the frustration, delay, and lack of clarity regarding your claim.
I completely understand your disappointment and why you feel this way after waiting so long.
Upon further review with our team, it appears your claim is invalid.
Our team is currently reviewing the full details of your case, and we will share complete information and next steps with you as soon as possible.
Track Your File: Track Your Claim - Revibe South Africa
We appreciate your patience while our team finalizes the details, and I will ensure you receive a direct follow-up shortly.
Please let me know if there is anything else I can assist you with—I am always here to help!
Warm regards,
Rawan Saber | Customer Support Team | Revibe South Africa
On Tue, Aug 25 2026, at 05:54 AM, Kyle You said in 72 hours you will give me an update. As per usual, this 72 hours has come and gone. Im really not impressed, I am looking to buy a Macbook and was going to use Revibe but I have to be honest, im not sure ill be a repeat customer after this experience.
Revibe Support | 16:27 (48 minutes ago) | |
to Kyle
Hello Kyle,
We hope this email finds you well.
I am reaching out to you regarding your claim. We really apologize for any inconvenience caused.
After reviewing and inspecting your device, your claim has been deemed invalid. We did not find any issues with the device as the device is working fine, the front and the back camera work, overall the phone is working fine, there is no issue in it as shown in the attached proof.
Given this, we can proceed with shipping the device back, however, a shipping fees of 2020 ZAR will be required from your end to ship the device back.
Kindly confirm so we can proceed and share a payment link with the mentioned amount accordingly.
Should you have any further questions or need assistance, please don’t hesitate to reach out — we’re always here to help.
Thank you for being a valued part of the Revibe family.
Best regards,
Mohamed
Revibe Operations.
One attachment • Scanned by Gmail
Kyle Bowman <***> | 16:50 (26 minutes ago) | |
to Revibe
Dear Mohamed,This is completely unacceptable and I will seek legal counsel. I attached the reports from APPLE, the phone camera in the front WAS DEFINITELY NOT working, the reports from APPLE were attached. You are WRONG, I paid for cover, under the guidance from Apple, the device was returned. If you do not ship my device back to me, I will take legal action against your company. Are you saying that I was lying, why did I pay for extra cover? the attached is proof that even Apple checked the phone and found the camera NOT TO BE WORKING.
If you do not return my phone under its warranty in full working order with the camera's working on both sides, I will pursue legal action and take this to Social Media.
You have lost a repeat client, you are disgraceful!
Do you honestly think I would sit without my phone for this long for Nothing. The CAMERA WAS/IS not working, I could not log onto banking nothing for facial recognition. YOU WILL RETURN THE DEVICE AT YOUR COST as I took out and extended warranty to cover this.
I did not just send the phone to you, I first took it to be checked, so in no way am I liable.Kyle
Revibe Support | 16:27 (48 minutes ago) | |
to Kyle
Hello Kyle,
We hope this email finds you well.
I am reaching out to you regarding your claim. We really apologize for any inconvenience caused.
After reviewing and inspecting your device, your claim has been deemed invalid. We did not find any issues with the device as the device is working fine, the front and the back camera work, overall the phone is working fine, there is no issue in it as shown in the attached proof.
Given this, we can proceed with shipping the device back, however, a shipping fees of 2020 ZAR will be required from your end to ship the device back.
Kindly confirm so we can proceed and share a payment link with the mentioned amount accordingly.
Should you have any further questions or need assistance, please don’t hesitate to reach out — we’re always here to help.
Thank you for being a valued part of the Revibe family.
Best regards,
Mohamed
Revibe Operations.
One attachment • Scanned by Gmail
Kyle Bowman <***> | 16:50 (26 minutes ago) | |
to Revibe
Dear Mohamed,This is completely unacceptable and I will seek legal counsel. I attached the reports from APPLE, the phone camera in the front WAS DEFINITELY NOT working, the reports from APPLE were attached. You are WRONG, I paid for cover, under the guidance from Apple, the device was returned. If you do not ship my device back to me, I will take legal action against your company. Are you saying that I was lying, why did I pay for extra cover? the attached is proof that even Apple checked the phone and found the camera NOT TO BE WORKING.
If you do not return my phone under its warranty in full working order with the camera's working on both sides, I will pursue legal action and take this to Social Media.
You have lost a repeat client, you are disgraceful!
Do you honestly think I would sit without my phone for this long for Nothing. The CAMERA WAS/IS not working, I could not log onto banking nothing for facial recognition. YOU WILL RETURN THE DEVICE AT YOUR COST as I took out and extended warranty to cover this.
I did not just send the phone to you, I first took it to be checked, so in no way am I liable.Kyle
If you buy from REVIBE, dont say you were not warned!!!!!
Description Serial Number
SQ60YQN2YQ9 ***
IMEI Number
Accessories Handed In : Cover
Fault Reported
Face id camera is not functional.
Repair Notes
Device functionally tested in store. MRI diagnostics were completed and confirmed the reported issue with Face ID.
Diagnostics also identified a fault with the network module. Based on Apple's service guidelines and the diagnostic
results, the customer should be quoted for a Mid-System replacement.
If you buy from REVIBE, dont say you were not warned!!!!!
Description Serial Number
SQ60YQN2YQ9 ***
IMEI Number
Accessories Handed In : Cover
Fault Reported
Face id camera is not functional.
Repair Notes
Device functionally tested in store. MRI diagnostics were completed and confirmed the reported issue with Face ID.
Diagnostics also identified a fault with the network module. Based on Apple's service guidelines and the diagnostic
results, the customer should be quoted for a Mid-System replacement.