REVIBE!!! Deliberate, Delays, Dishonest Communication, and Hidden Fees

My experience with Revibe has been absolutely disgraceful. What I encountered was not poor service — it was a calculated pattern of delay, misinformation, and obstruction clearly designed to make customers forfeit their rights.

I bought an iPhone 13 Mini from Revibe in late November and received it on 1 December. Within three days, I noticed the camera was hazy and inferior to my iPhone 11. I immediately requested a return under Revive’s 10-day, no-questions-asked policy.

DHL arrived the same day, but I was at work and rescheduled. After that, nothing. I followed up repeatedly and was assured Revive was “handling the collection.” Days later, I was told I must contact DHL — even though Revibe arranged the courier. Because of Revibe’s failure to manage their own courier, the 10-day period expired and my return was cancelled. This was entirely caused by Revive.

I then attempted warranty claims. I logged multiple claims, all of which were closed without resolution for “insufficient proof,” despite submitting photos and videos. This went on until I finally managed to force a claim open.

Even then, Revibe continued lying. They claimed DHL was booked but sent no waybill. When I contacted DHL myself, I was told no collection request existed. Revive’s statements were simply untrue.

After the phone was finally collected in January, Revibe demanded my Apple ID login details — an outrageous, invasive request that has nothing to do with inspecting a camera. When I refused and asked for justification, my claim was suddenly declared invalid, and I was told “nothing is wrong” with the device.

Then came the real **** tactic: Revibe demanded R1,600 in shipping fees to return the phone — a fee that is not disclosed anywhere in their return, refund, or warranty policies.

I do not want the phone back. I want my money back.

This company operates with hidden fees, false assurances, closed claims, and zero accountability. Once they have your money, you are on your own.

I strongly warn consumers: do not buy from Revibe unless you are prepared to fight endlessly just to enforce basic rights.