Revibe Care+ – Paid for Accidental Damage Cover, Claim Rejected and Now R1,300 Demanded to Return Our Phone!

**Revibe Care+ – Paid for Accidental Damage Cover, Claim Rejected and Now R1,300 Demanded to Return Our Phone!**

We purchased a refurbished iPhone 15 from Revibe approximately two months ago, together with an additional R675 Revibe Care+ protection plan, advertised as covering accidental damage and breakdowns.

When the phone developed serious functional problems, including repeated unexpected shutdowns (with `***` diagnostic logs) and persistent Apple Pay failures, we submitted it for assessment.

Revibe has now rejected our claim because the phone has cracked back glass, describing this as evidence of accidental damage or misuse.

**But isn't accidental damage precisely what we paid extra to have covered?**

Their response did not address the original functional faults, provide a meaningful technical explanation or explain why the additional protection we purchased does not apply.

To make matters worse, Revibe is now demanding **R1,300 just to return our own phone to us!**

This is an extraordinary situation. We paid for a device, paid extra for protection, reported genuine functional faults and have now been left without the phone, without a repair and facing a substantial additional charge.

We are requesting that Revibe's senior management urgently intervene, honour the applicable warranty and Care+ terms, properly investigate the reported defects and resolve the return-shipping dispute.

Consumers deserve transparent warranty conditions and fair treatment, particularly when purchasing additional protection for peace of mind.

We have formally disputed the decision and are considering escalation to the Consumer Goods and Services Ombud if this cannot be resolved satisfactorily.