LN
Lufuno N
1 reviews | Active since Feb 2020
13 Sept 2026, 18:12
Revibe are all promise and zero customer service
I bought a second hand Lenovo ThinkPad a few months back. Some of the keys have stopped working. It has a 12 month guarantee. I have written to them 3 times. All I get are automated responses that promise that someone will get in touch with me but this never happens. Their customer service deserves a zero. I wish there was less than 1 ⭐.
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Revibe's replyOfficial
18 Sept 2026, 09:27Hello Lufuno N,
We are sorry for the frustration caused by your experience.
We noticed that your main concern was receiving an automated response. However, we would like to clarify that the AI assistant provided you with the correct process on the first day by advising you to raise a claim through our website, and it also provided you with the relevant link to do so.
As your device is covered by a 12-month warranty, the appropriate next step is to submit the warranty claim through the provided process so our team can assess the reported issue with the keyboard and assist you accordingly.
We understand that you expected to be contacted directly, but the automated response was intended to guide you to the correct claim process rather than leave your concern unresolved until a human agent gets your case, This way we have no customer with no reply to their concerns no matter what.
Best regards,
Revibe | Customer Experience Team
We are sorry for the frustration caused by your experience.
We noticed that your main concern was receiving an automated response. However, we would like to clarify that the AI assistant provided you with the correct process on the first day by advising you to raise a claim through our website, and it also provided you with the relevant link to do so.
As your device is covered by a 12-month warranty, the appropriate next step is to submit the warranty claim through the provided process so our team can assess the reported issue with the keyboard and assist you accordingly.
We understand that you expected to be contacted directly, but the automated response was intended to guide you to the correct claim process rather than leave your concern unresolved until a human agent gets your case, This way we have no customer with no reply to their concerns no matter what.
Best regards,
Revibe | Customer Experience Team
Revibe's reply18 Sept 2026, 09:27
Official
Hello Lufuno N,
We are sorry for the frustration caused by your experience.
We noticed that your main concern was receiving an automated response. However, we would like to clarify that the AI assistant provided you with the correct process on the first day by advising you to raise a claim through our website, and it also provided you with the relevant link to do so.
As your device is covered by a 12-month warranty, the appropriate next step is to submit the warranty claim through the provided process so our team can assess the reported issue with the keyboard and assist you accordingly.
We understand that you expected to be contacted directly, but the automated response was intended to guide you to the correct claim process rather than leave your concern unresolved until a human agent gets your case, This way we have no customer with no reply to their concerns no matter what.
Best regards,
Revibe | Customer Experience Team
We are sorry for the frustration caused by your experience.
We noticed that your main concern was receiving an automated response. However, we would like to clarify that the AI assistant provided you with the correct process on the first day by advising you to raise a claim through our website, and it also provided you with the relevant link to do so.
As your device is covered by a 12-month warranty, the appropriate next step is to submit the warranty claim through the provided process so our team can assess the reported issue with the keyboard and assist you accordingly.
We understand that you expected to be contacted directly, but the automated response was intended to guide you to the correct claim process rather than leave your concern unresolved until a human agent gets your case, This way we have no customer with no reply to their concerns no matter what.
Best regards,
Revibe | Customer Experience Team