1 reviews | Active since Nov 2024
Revibe anti-consumer e-commerce firm
Please be careful of purchasing items from this e-commerce firm. Their consumer practices are very anti-customer. I purchased I HP probook from on May 9th with Revibe care +. Not even within a day of receiving the device I started noticing a lot of problems with the device, from the track pad not working to the operating system not working. They sent me a defective device and made me jump through so many hoops to issue a return. Once my device finally got processed they blamed me saying that I attempted to install a faulty operating system and that if they issue a return they will take 20%of the value of the purchase for issuing a claim with no issues. I desperately needed a device for my studies and had to loan a laptop from a friend. This company has left such a bitter taste in my mouth please avoid purchasing items from them it is not worth it!
Thank you for sharing your feedback, and we're genuinely sorry to hear about your frustration.
Following our inspection of the device, we found that an attempt was made to reinstall the operating system, but the process was left incomplete. This is what caused the system to malfunction and require a refresh. Other than that, the device itself was fully functional with no hardware issues.
As a result, the return was processed under our change of mind policy. We understand that this may not have been the outcome you were hoping for, and we truly regret any inconvenience this has caused you—especially during an important time in your studies.
That said, we’ll be reaching out to you shortly to further discuss the matter and see how we can support you.Best regards,
Thank you for sharing your feedback, and we're genuinely sorry to hear about your frustration.
Following our inspection of the device, we found that an attempt was made to reinstall the operating system, but the process was left incomplete. This is what caused the system to malfunction and require a refresh. Other than that, the device itself was fully functional with no hardware issues.
As a result, the return was processed under our change of mind policy. We understand that this may not have been the outcome you were hoping for, and we truly regret any inconvenience this has caused you—especially during an important time in your studies.
That said, we’ll be reaching out to you shortly to further discuss the matter and see how we can support you.Best regards,