Revibe Aftersales Service

Revibe is very professional and fast in their service delivery. Their website is impressive. I received my device in record time after ordering it in December 2025. I was initially not happy to learn that Revibe is in the UAE as the company is listed in Pretoria. I only became a aware of this after my purchase. I felt a little deceived by it as they should be transparent about this on their website. I would simply never have ordered a phone from the UAE for the mere distance and time that would be involved with aftersales service. I was initially very impressed with the phone. It appeared to be in excellent condition as advertised. I soon started having some screen problems that pointed to a hardware issue. I regret not asking for a refund in the first 10 days. I have now made a warrantee claim and will have to return the phone for repairs. This will take 13 days.The inconvenience is no small things as I do not have a spare iPhone and will have to make use of an old Hauwai device. Setting up a phone does not come easy to a 65 year old. 😉 However, I have to say, despite having to communicate with an AI agent, there is at least good communication with Revibe and after I submitted proof of the problem a member of the Revive Team rep**** to my claim and the phone will now be collected and sent back to undergo a Quality check. The estimated resolution date is 28 February. I appreciate that they are giving a time frame. I do not question the integrity of the company. I think their service is excellent. Even new phones can have problems. I would just have appreciated a similar replacement device "in excellent condition" on collection of the faulty device, as this would have eliminated the waiting period and reduced the inconvenience.