Refund request: unsatisfied customer who has been ****med!

I have a very bad experience with them. I purchased a laptop on the 28th of April 2026 and it was delivered on the 4th of May and upon delivery, I realised that it was faulty. I immediately reported this and I was told to take supporting evidence which included a video of what was happening of which I did then I proceeded to launch a return on the 6th of May. I dropped of the laptop at DHL personally and when I checked on their online portal, it was received on the 12th of May and from the 15th of May, it has been stuck on “UNDER QC”. It has been extremely long overdue and I am constantly being given the run around. I need my refund back. As a person, one works extremely hard to save for their money only for them to be ****med. Refund me my money please.