RF
Ryno F
1 reviews | Active since Sept 2019
19 Aug 2025, 14:33
*** quality
*** quality. Laptop covers stick to each other when opening, and then the screen cover comes detached from the screen. Had to send back with battery draining in 10min. Had to courier back to Dubai as no shop in SA. Visible signs of sprayed keyboard cover. Processor sounds like a turbine reaching full speed. The communication process however is good.
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Replies (2)0
Replies (2)
Revibe's replyOfficial
20 Aug 2025, 08:01Dear Ryno,
We’re sorry to hear about your experience and understand how frustrating this must feel. However, we would like to clarify that on 5/5/2025 at 1:29:57 PM you raised a claim for these issues, and the device was collected by us, repaired, and then shipped back to you on 5/13/2025 at 4:22:00 PM.
Since then, we have not received any further updates from you, so we assumed everything was resolved. Could you please help us understand why you are now posting this review after 3 months of use, mentioning the same issues that were already repaired?
We genuinely want to assist you and ensure your device is working as it should, so your clarification will help us address this properly.
Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.
Sincerely,
Revibe Customer Experience Team
We’re sorry to hear about your experience and understand how frustrating this must feel. However, we would like to clarify that on 5/5/2025 at 1:29:57 PM you raised a claim for these issues, and the device was collected by us, repaired, and then shipped back to you on 5/13/2025 at 4:22:00 PM.
Since then, we have not received any further updates from you, so we assumed everything was resolved. Could you please help us understand why you are now posting this review after 3 months of use, mentioning the same issues that were already repaired?
We genuinely want to assist you and ensure your device is working as it should, so your clarification will help us address this properly.
Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.
Sincerely,
Revibe Customer Experience Team
Revibe's reply20 Aug 2025, 08:01
Official
Dear Ryno,
We’re sorry to hear about your experience and understand how frustrating this must feel. However, we would like to clarify that on 5/5/2025 at 1:29:57 PM you raised a claim for these issues, and the device was collected by us, repaired, and then shipped back to you on 5/13/2025 at 4:22:00 PM.
Since then, we have not received any further updates from you, so we assumed everything was resolved. Could you please help us understand why you are now posting this review after 3 months of use, mentioning the same issues that were already repaired?
We genuinely want to assist you and ensure your device is working as it should, so your clarification will help us address this properly.
Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.
Sincerely,
Revibe Customer Experience Team
We’re sorry to hear about your experience and understand how frustrating this must feel. However, we would like to clarify that on 5/5/2025 at 1:29:57 PM you raised a claim for these issues, and the device was collected by us, repaired, and then shipped back to you on 5/13/2025 at 4:22:00 PM.
Since then, we have not received any further updates from you, so we assumed everything was resolved. Could you please help us understand why you are now posting this review after 3 months of use, mentioning the same issues that were already repaired?
We genuinely want to assist you and ensure your device is working as it should, so your clarification will help us address this properly.
Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.
Sincerely,
Revibe Customer Experience Team
RF
Ryno F's updateReviewer Update
20 Aug 2025, 09:10Battery repaired yes. And I am voicing my opinion on the product quality.
I have been out of the country since then. I hope this helps you understand.
Regards
I have been out of the country since then. I hope this helps you understand.
Regards
RF
Ryno F's update20 Aug 2025, 09:10
Reviewer Update
Battery repaired yes. And I am voicing my opinion on the product quality.
I have been out of the country since then. I hope this helps you understand.
Regards
I have been out of the country since then. I hope this helps you understand.
Regards