KM
Kgaogelo M
1 reviews | Active since Jul 2020
23 Feb 2026, 13:50
Poor service after delivery they took my money
I bought iPhone for R11500 January and now it stopped working showing DFU mode i tried claim warranty and nobody responding to my claims at all,i only used the phone for 46 days and now its blank
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Replies (2)KM
Kgaogelo M's updateReviewer Update
23 Feb 2026, 13:58Now I’m stucked with the device that’s not working after paid such a lot of money,can’t even last for 2 months and R11500 gone,i need either a replacement or my money back
KM
Kgaogelo M's update23 Feb 2026, 13:58
Reviewer Update
Now I’m stucked with the device that’s not working after paid such a lot of money,can’t even last for 2 months and R11500 gone,i need either a replacement or my money back
Revibe's replyOfficial
23 Feb 2026, 15:42Hello Kgaogelo,
We’re sorry to hear about the issue with your device and understand how concerning this must be after only 46 days of use.
Please be assured that the team is currently working on your claim. You have already received a response today from both our support team and our AI assistant. Once the team completes the review of the evidence you submitted, they will email you with the next steps of the process — including pickup arrangements if the claim is validated under warranty.
We appreciate your patience while the review is being completed.
Best regards,
Revibe | Customer Experience Team
Revibe | Customer Experience Team
Revibe's reply23 Feb 2026, 15:42
Official
Hello Kgaogelo,
We’re sorry to hear about the issue with your device and understand how concerning this must be after only 46 days of use.
Please be assured that the team is currently working on your claim. You have already received a response today from both our support team and our AI assistant. Once the team completes the review of the evidence you submitted, they will email you with the next steps of the process — including pickup arrangements if the claim is validated under warranty.
We appreciate your patience while the review is being completed.
Best regards,
Revibe | Customer Experience Team
Revibe | Customer Experience Team