MM
MduduzI M
1 reviews | Active since Aug 2018
01 Jul 2025, 10:47
poor Communication
purchased a phone on the 24th of June and it was sent for checks on the 25 of June till today its still there , no communication nor update of shipment . Estimated time has been showing as 1st of July and today is the 1st of July but status still shows that the item is still not shipped and its 11am and the store closes at 3:30pm.
Helpful (0)
Replies (3)0
Replies (3)
Revibe's replyOfficial
02 Jul 2025, 08:42Dear Mduduzi,
We sincerely apologize for the delay and lack of communication regarding your order.
We completely understand how frustrating this situation is, and we’re actively working to get it resolved as quickly as possible. A member of our team will be contacting you shortly to provide a full update and assist you with the next steps.
Thank you for your patience, and we appreciate the opportunity to make things right.
Kind regards,
We sincerely apologize for the delay and lack of communication regarding your order.
We completely understand how frustrating this situation is, and we’re actively working to get it resolved as quickly as possible. A member of our team will be contacting you shortly to provide a full update and assist you with the next steps.
Thank you for your patience, and we appreciate the opportunity to make things right.
Kind regards,
Revibe's reply02 Jul 2025, 08:42
Official
Dear Mduduzi,
We sincerely apologize for the delay and lack of communication regarding your order.
We completely understand how frustrating this situation is, and we’re actively working to get it resolved as quickly as possible. A member of our team will be contacting you shortly to provide a full update and assist you with the next steps.
Thank you for your patience, and we appreciate the opportunity to make things right.
Kind regards,
We sincerely apologize for the delay and lack of communication regarding your order.
We completely understand how frustrating this situation is, and we’re actively working to get it resolved as quickly as possible. A member of our team will be contacting you shortly to provide a full update and assist you with the next steps.
Thank you for your patience, and we appreciate the opportunity to make things right.
Kind regards,
MM
MduduzI M's updateReviewer Update
03 Jul 2025, 07:12my paid for purchase has not been shipped even now, no one called , clearly yall don't take me seriously
MM
MduduzI M's update03 Jul 2025, 07:12
Reviewer Update
my paid for purchase has not been shipped even now, no one called , clearly yall don't take me seriously
Revibe's replyOfficial
07 Jul 2025, 12:16Dear Mduduzi,
First off, I’m truly sorry for the delay and any frustration it has caused. While cargo delays can sometimes happen, in your case, the device had actually reached our final quality check.
We did try to reach you via both calls and emails but unfortunately did not receive a response.
That said, I’m happy to confirm that your device has now been shipped, and the estimated arrival date is the 9th of July. We’ll continue to monitor the shipment closely and ensure you’re updated every step of the way.
We appreciate your patience and understanding, and thank you for giving us the opportunity to make things right.
Warm regards,
First off, I’m truly sorry for the delay and any frustration it has caused. While cargo delays can sometimes happen, in your case, the device had actually reached our final quality check.
We did try to reach you via both calls and emails but unfortunately did not receive a response.
That said, I’m happy to confirm that your device has now been shipped, and the estimated arrival date is the 9th of July. We’ll continue to monitor the shipment closely and ensure you’re updated every step of the way.
We appreciate your patience and understanding, and thank you for giving us the opportunity to make things right.
Warm regards,
Revibe's reply07 Jul 2025, 12:16
Official
Dear Mduduzi,
First off, I’m truly sorry for the delay and any frustration it has caused. While cargo delays can sometimes happen, in your case, the device had actually reached our final quality check.
We did try to reach you via both calls and emails but unfortunately did not receive a response.
That said, I’m happy to confirm that your device has now been shipped, and the estimated arrival date is the 9th of July. We’ll continue to monitor the shipment closely and ensure you’re updated every step of the way.
We appreciate your patience and understanding, and thank you for giving us the opportunity to make things right.
Warm regards,
First off, I’m truly sorry for the delay and any frustration it has caused. While cargo delays can sometimes happen, in your case, the device had actually reached our final quality check.
We did try to reach you via both calls and emails but unfortunately did not receive a response.
That said, I’m happy to confirm that your device has now been shipped, and the estimated arrival date is the 9th of July. We’ll continue to monitor the shipment closely and ensure you’re updated every step of the way.
We appreciate your patience and understanding, and thank you for giving us the opportunity to make things right.
Warm regards,