Poor After-Sales Service – No Response on Faulty iPhone 13 (Order ZA-23640)

I am extremely disappointed with the level of service received from Revibe.

I reported a faulty iPhone 13, which is not charging and dead after few weeks. This device is still within the 12-month warranty, yet getting assistance has been frustrating and unprofessional.

I sent a detailed email including all required information:

Order confirmation (from Revibe’s domain) To date, I have received ZERO response.

This is unacceptable. Instead of assisting, Revibe initially directed me to log a claim via an account that their own system does not recognise. This has wasted valuable time, and now the complete lack of follow-up shows poor customer care.

What makes this worse: The phone is unusable (not charging at all) It is still under warranty No effort has been made to resolve the issue No communication or acknowledgment from their support team

What I expect immediately: Manual lookup of my order Urgent arrangement for collection of the faulty device Repair or replacement in line with the warranty

Clear communication and timelines If this matter is not resolved within 24 hours, I will escalate it to the Consumer Goods and Services Ombud and other relevant authorities in South Africa.

Revibe needs to improve its after-sales support — this experience has been highly disappointing.