RM
Rudzani M
1 reviews | Active since Jul 2022
30 Apr 2026, 19:06
Phone sent with hardware issues
I ordered IPhone 14 pro. It was delivered in about 3 working days. The device, however, had a problem with its hardware according to Apple Support App. It could not take any Simcard. It’s such a shame that I am the one who had bad luck. I hope they’ll resort this properly though.
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Replies (2)
Revibe's replyOfficial
08 May 2026, 18:17Hello Rudzani,
We’re truly sorry for the inconvenience caused by the issue with your device.
We have already created your warranty claim, and DHL will be in touch with you soon to arrange the pickup of the device for inspection and resolution.
Best regards,
Revibe | Customer Experience Team
We’re truly sorry for the inconvenience caused by the issue with your device.
We have already created your warranty claim, and DHL will be in touch with you soon to arrange the pickup of the device for inspection and resolution.
Best regards,
Revibe | Customer Experience Team
Best regards,
Revibe's reply08 May 2026, 18:17
Official
Hello Rudzani,
We’re truly sorry for the inconvenience caused by the issue with your device.
We have already created your warranty claim, and DHL will be in touch with you soon to arrange the pickup of the device for inspection and resolution.
Best regards,
Revibe | Customer Experience Team
We’re truly sorry for the inconvenience caused by the issue with your device.
We have already created your warranty claim, and DHL will be in touch with you soon to arrange the pickup of the device for inspection and resolution.
Best regards,
Revibe | Customer Experience Team
Best regards,
RM
Rudzani M's updateReviewer Update
15 May 2026, 11:10I received a call from one of your staff members today. You closed my claim because DHL said they could not reach me which is false. I want you to come and collect your phone because it is faulty. You waited so long so that i will not be able to raise a claim again since 10 days has passed. COME COLLECT YOUR PHONE AND SEND ME MY REFUND.
RM
Rudzani M's update15 May 2026, 11:10
Reviewer Update
I received a call from one of your staff members today. You closed my claim because DHL said they could not reach me which is false. I want you to come and collect your phone because it is faulty. You waited so long so that i will not be able to raise a claim again since 10 days has passed. COME COLLECT YOUR PHONE AND SEND ME MY REFUND.