1 reviews | Active since Dec 2021
Phone received with sound problem now they say there back of the phone was cracked.
Worst service......🤬🤬🤬🤬 1.The phone came with a speaker problem it was not in a box it was only covered in bubble wrap 2.My daughter received it on the 27th of October she started using on the 29th thats when I could hear that there was a problem with it's speaker/sound. 3.My first claim was rejected as they had said I didn't attach any required documents/ proof ( which i did) 4 I preceded to log another claim and now they say there was physical damage to the phone they attached a picture of a cracked phone and it was without a scratch when it was returned and the say I must pay an additional amount of 1500 as a shipping fee. 4.If the phone was in quality check twice wouldn't they have mentioned while I kept calling them that the phone was cracked. I called Revibe and they said everything was in order and they are busy with checking for sound problems.
I have a recording of the conversation it was for my daughter so she could hear that I have been checking in on the progress of of the phone.
I'm defeated.
Your first claim was rejected because the required evidence of the issue was not provided.
In the current claim, the device went through quality check twice, and once the technicians completed their assessment, we informed you of the results exactly as they reported them.
Revibe | Customer Experience Team
Your first claim was rejected because the required evidence of the issue was not provided.
In the current claim, the device went through quality check twice, and once the technicians completed their assessment, we informed you of the results exactly as they reported them.
Revibe | Customer Experience Team