SS
Sonwabiso S
1 reviews | Active since May 2023
10 Sept 2026, 16:20
Phone not returned from warranty Claim for 2 months with poor service.
My device was collected from 17 July 2026 by RAM Couriers, delivered on the 3rd of August to revibe, it has been under quality check since 11 August and now it's 10 September 2026. My device has been kept away from me for about 2 months now. holding a phone for two months violates Section 54 of the Consumer Protection Act (CPA) (which guarantees the right to quality service performed within a reasonable time). No one is communicating with me to keep me updated.
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Revibe's replyOfficial
18 Sept 2026, 15:58Hello Sonwabiso,
We sincerely apologize for the extended delay and the inconvenience this has caused. We understand how frustrating it is to have your device away from you for such a long period without receiving sufficient updates.
We agree that this delay is unacceptable, and we have escalated your case to management for urgent attention. Our team is following up internally to obtain an update on your device and move the process forward as quickly as possible.
We appreciate your patience and sincerely apologize again for the lack of timely communication and the delay in resolving your claim.
Best regards,
Revibe | Customer Experience Team
We sincerely apologize for the extended delay and the inconvenience this has caused. We understand how frustrating it is to have your device away from you for such a long period without receiving sufficient updates.
We agree that this delay is unacceptable, and we have escalated your case to management for urgent attention. Our team is following up internally to obtain an update on your device and move the process forward as quickly as possible.
We appreciate your patience and sincerely apologize again for the lack of timely communication and the delay in resolving your claim.
Best regards,
Revibe | Customer Experience Team
Revibe's reply18 Sept 2026, 15:58
Official
Hello Sonwabiso,
We sincerely apologize for the extended delay and the inconvenience this has caused. We understand how frustrating it is to have your device away from you for such a long period without receiving sufficient updates.
We agree that this delay is unacceptable, and we have escalated your case to management for urgent attention. Our team is following up internally to obtain an update on your device and move the process forward as quickly as possible.
We appreciate your patience and sincerely apologize again for the lack of timely communication and the delay in resolving your claim.
Best regards,
Revibe | Customer Experience Team
We sincerely apologize for the extended delay and the inconvenience this has caused. We understand how frustrating it is to have your device away from you for such a long period without receiving sufficient updates.
We agree that this delay is unacceptable, and we have escalated your case to management for urgent attention. Our team is following up internally to obtain an update on your device and move the process forward as quickly as possible.
We appreciate your patience and sincerely apologize again for the lack of timely communication and the delay in resolving your claim.
Best regards,
Revibe | Customer Experience Team