ONLINE ******** - STAY AWAY!!!!!

ONLINE ******** - STAY AWAY!!!!! The timeline is as follow: 1. 10 September 2026 – Received phone and thoroughly inspected it. Not obvious defects noted. 2. 16 September 2026 – At around 11:30 my son called me saying that he noticed the little ring around the one camera lens is loose. 3. 16 September 2026 – At around 16:30 I arrived home. That same day I bought a cover for the phone. As I popped the phone into the cover the camera lens just literally fell out. This is not normal and not the quality that should be expected when buying a refurbished devise that is supposed to be in "excellent" condition for a supposed "reputable company". 4. 16 September 2026 – At 22:00. Claim was logged!

Also note that I paid additional for a 2 year care plus package to ensure we have peace of mind in dealing with you……..this seems not to be the case!!!!!

Upon received of the phone the we did a thorough visual inspection of the devise and we could not identify any visual defects. At face value there were nothing wrong with it and we were impressed with the quality. I sincerely do not believe that the expectation is that we take to picking and plugging at camera lenses to see if they are actually properly fixed to the phone. Yes, if a camera lens is cracked or scratched then I do believe that should be picked up immediately, but not picking at it to see if it is actually properly attached to the phone.

I believe that if I submitted a claim saying that we picked at the camera lenses to see if they were fitted properly and it then came off that you would have also rejected the claim saying that this is not normal and the damage was wilfully inflicted.

I did not pay *** for a useless paperweight, neither did I pay an additional amount for a supposed "2 year care free" warranty to be in this current position where it is crystal clear that the quality of the device received was NOT excellent and clearly had an underlying defect as it left your premises.