1 reviews | Active since Aug 2025
Not Recommended
I ordered a iPhone 12 in excellent condition, while I initially struggled with the communication and getting it delivered, I wanted to give the benefit of a doubt due to all the positive reviews I had read. Once I received the phone, it wouldn't activate. I had received the phone after hours on a Friday and their support team is unavailable after 3:30pm and not available on weekends, so I went to the iStore on the Saturday to see if they would be able to assist me. The iStore ran diagnostics and identified that there was no cellular module present and so the device was unusable. On the Monday I began the returns process, asking for a full refund. This process was also incredibly long and made even more difficult due to the slow responses from the Revibe support team. After following up multiple times and eventually getting the device collected, 3 weeks after receiving the device, its been deemed fully functional and that the video evidence and diagnostic proof attached were not valid. They have now asked for payment if I want the phone back or they will not issue a full refund. I would advise avoiding purchasing anything from them.
We are truly sorry for the inconvenience and frustration you have experienced with your order. Please rest assured that we are currently revising your case with priority, and a representative from our team will be in touch with you soon to share the final decision.
Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.
Sincerely,
Revibe Customer Experience Team
We are truly sorry for the inconvenience and frustration you have experienced with your order. Please rest assured that we are currently revising your case with priority, and a representative from our team will be in touch with you soon to share the final decision.
Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.
Sincerely,
Revibe Customer Experience Team
I only received a partial refund after a month of back-and-forth and only once I escalated the matter through Payflex. Despite multiple emails confirming my refund, I was repeatedly asked if I wanted store credit instead. The communication was inconsistent, with several incorrect updates about the refund. Even after Apple confirmed the device had a hardware fault that rendered it inoperable — and advised Revibe could call them directly to verify — Revibe’s technicians still took two weeks to respond and ultimately dismissed my claim, despite clear video evidence and documentation. The customer service was poor throughout; I had to follow up constantly with no meaningful service recovery.
Lastly, be aware that this company is not based in South Africa despite the impression given on their website. Products are neither tested nor stored locally. There are far more reputable South African businesses where you can buy refurbished devices.
I only received a partial refund after a month of back-and-forth and only once I escalated the matter through Payflex. Despite multiple emails confirming my refund, I was repeatedly asked if I wanted store credit instead. The communication was inconsistent, with several incorrect updates about the refund. Even after Apple confirmed the device had a hardware fault that rendered it inoperable — and advised Revibe could call them directly to verify — Revibe’s technicians still took two weeks to respond and ultimately dismissed my claim, despite clear video evidence and documentation. The customer service was poor throughout; I had to follow up constantly with no meaningful service recovery.
Lastly, be aware that this company is not based in South Africa despite the impression given on their website. Products are neither tested nor stored locally. There are far more reputable South African businesses where you can buy refurbished devices.
We understand your concern and would like to clarify the situation.
Your device was inspected twice by two different teams, and none of the reported issues were found. For this reason, your claim was treated as a change of mind return, since you insisted on the refund option.
Additionally, we would like to note that we are not based in South Africa. It is clearly communicated on our website that we ship from the UAE, which is our base of operations, Nowhere on our website did we say we are based in South Africa.
Warm regards
We understand your concern and would like to clarify the situation.
Your device was inspected twice by two different teams, and none of the reported issues were found. For this reason, your claim was treated as a change of mind return, since you insisted on the refund option.
Additionally, we would like to note that we are not based in South Africa. It is clearly communicated on our website that we ship from the UAE, which is our base of operations, Nowhere on our website did we say we are based in South Africa.
Warm regards