bB
bronwyn B
1 reviews | Active since Oct 2016
04 Jun 2025, 10:55
Not keeping to their 2-4 days delivery promise - Long delivery time
The ordering process was smooth, however, Revibe does not keep to their end to deliver within 2-4 working days, I ordered this last week friday, and to date have not received my order, DHL is indicating it will be delivered by 9 June only, I tried another address in a better area and even that delayed the delivery even more, not impressed at all.
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Revibe's replyOfficial
05 Jun 2025, 09:59 Dear Bronwyn,
Thank you for your feedback, and we sincerely apologize for the delay in your delivery.
We understand how frustrating it is when expectations aren't met—especially after a smooth ordering process. While we strive to deliver within 2–4 working days, occasional courier-related delays can unfortunately occur, and we’re truly sorry this impacted your experience.
Please rest assured that we are currently looking into your order, and a member of our team will be reaching out to you shortly to assist and make things right.
We appreciate your patience and the opportunity to resolve this for you.
Kind regards
Revibe's reply05 Jun 2025, 09:59
Official
Dear Bronwyn,
Thank you for your feedback, and we sincerely apologize for the delay in your delivery.
We understand how frustrating it is when expectations aren't met—especially after a smooth ordering process. While we strive to deliver within 2–4 working days, occasional courier-related delays can unfortunately occur, and we’re truly sorry this impacted your experience.
Please rest assured that we are currently looking into your order, and a member of our team will be reaching out to you shortly to assist and make things right.
We appreciate your patience and the opportunity to resolve this for you.
Kind regards