PM
Palesa M
1 reviews | Active since Jun 2020
16 Mar 2026, 23:12
Not happy
Good day, I need assistance regarding my order
I bought a phone on 1 March and received it on 13 March, but unfortunately I have experienced several issues with the device:
• The phone was delivered without the charging cable. • The battery drains very quickly – after charging it to 100%, it goes to low within about 3 hours and switches off when it reaches around 15%. • The phone keeps glitching whenever I touch the screen, so I am unable to even check the battery usage. I also have videos showing the problem.
I tried to submit a claim through the app, but the app does not allow me to upload videos as proof. I have also sent several emails with no response, and when I call the telephone number it just rings with no answer.
Could someone please assist me with how to return or replace this faulty device?
Thank you.
Helpful (0)
Replies (2)0
Replies (2)
Revibe's replyOfficial
18 Mar 2026, 15:25 Hello Palesa,
Thank you for providing the team with the required proof.
We have successfully created your request, and we will be diligently working on your case to resolve it.
Pickup waybill will be shared within 1-3 working days.
Please keep in mind that the inspection process may take up to 13 days.
We sincerely apologize for any inconvenience you have faced and we will make sure to make it right for you.
Thank you for your cooperation.
Best regards,Revibe | Customer Experience Team
Thank you for providing the team with the required proof.
We have successfully created your request, and we will be diligently working on your case to resolve it.
Pickup waybill will be shared within 1-3 working days.
Please keep in mind that the inspection process may take up to 13 days.
We sincerely apologize for any inconvenience you have faced and we will make sure to make it right for you.
Thank you for your cooperation.
Best regards,Revibe | Customer Experience Team
Revibe's reply18 Mar 2026, 15:25
Official
Hello Palesa,
Thank you for providing the team with the required proof.
We have successfully created your request, and we will be diligently working on your case to resolve it.
Pickup waybill will be shared within 1-3 working days.
Please keep in mind that the inspection process may take up to 13 days.
We sincerely apologize for any inconvenience you have faced and we will make sure to make it right for you.
Thank you for your cooperation.
Best regards,Revibe | Customer Experience Team
Thank you for providing the team with the required proof.
We have successfully created your request, and we will be diligently working on your case to resolve it.
Pickup waybill will be shared within 1-3 working days.
Please keep in mind that the inspection process may take up to 13 days.
We sincerely apologize for any inconvenience you have faced and we will make sure to make it right for you.
Thank you for your cooperation.
Best regards,Revibe | Customer Experience Team
PM
Palesa M's updateReviewer Update
14 Apr 2026, 08:19Thank you for your response. However, my issue remains unresolved.
I purchased a device, and it is currently not in my possession. The device was collected for return on 18 March. After the collection, the courier company sent me a form to complete. I contacted Revibe regarding this, and I was advised via email that I should not take any action, as all the necessary paperwork had already been handled on their side.
A week later, I received a call informing me that the device was being delivered back to me. This caused confusion, as I was not aware of any reason for it to be returned. I later discovered that the device was still in South Africa because the form that had been sent to me was not completed—despite me being instructed to ignore it. I was then reassured by Revibe via email that the matter was being resolved.
Now, I have received another email stating that the device has been delivered to me, which is incorrect. I have not received the device, and the last time I saw it was when it was collected on 18 March.
I am extremely confused and frustrated with how this matter is being handled. I have paid for a device that I do not have, and I urgently need clarity on where the device currently is and what steps are being taken to resolve this issue.
Kindly treat this matter as urgent and provide a clear update as soon as possible.
Kind regards,
I purchased a device, and it is currently not in my possession. The device was collected for return on 18 March. After the collection, the courier company sent me a form to complete. I contacted Revibe regarding this, and I was advised via email that I should not take any action, as all the necessary paperwork had already been handled on their side.
A week later, I received a call informing me that the device was being delivered back to me. This caused confusion, as I was not aware of any reason for it to be returned. I later discovered that the device was still in South Africa because the form that had been sent to me was not completed—despite me being instructed to ignore it. I was then reassured by Revibe via email that the matter was being resolved.
Now, I have received another email stating that the device has been delivered to me, which is incorrect. I have not received the device, and the last time I saw it was when it was collected on 18 March.
I am extremely confused and frustrated with how this matter is being handled. I have paid for a device that I do not have, and I urgently need clarity on where the device currently is and what steps are being taken to resolve this issue.
Kindly treat this matter as urgent and provide a clear update as soon as possible.
Kind regards,
PM
Palesa M's update14 Apr 2026, 08:19
Reviewer Update
Thank you for your response. However, my issue remains unresolved.
I purchased a device, and it is currently not in my possession. The device was collected for return on 18 March. After the collection, the courier company sent me a form to complete. I contacted Revibe regarding this, and I was advised via email that I should not take any action, as all the necessary paperwork had already been handled on their side.
A week later, I received a call informing me that the device was being delivered back to me. This caused confusion, as I was not aware of any reason for it to be returned. I later discovered that the device was still in South Africa because the form that had been sent to me was not completed—despite me being instructed to ignore it. I was then reassured by Revibe via email that the matter was being resolved.
Now, I have received another email stating that the device has been delivered to me, which is incorrect. I have not received the device, and the last time I saw it was when it was collected on 18 March.
I am extremely confused and frustrated with how this matter is being handled. I have paid for a device that I do not have, and I urgently need clarity on where the device currently is and what steps are being taken to resolve this issue.
Kindly treat this matter as urgent and provide a clear update as soon as possible.
Kind regards,
I purchased a device, and it is currently not in my possession. The device was collected for return on 18 March. After the collection, the courier company sent me a form to complete. I contacted Revibe regarding this, and I was advised via email that I should not take any action, as all the necessary paperwork had already been handled on their side.
A week later, I received a call informing me that the device was being delivered back to me. This caused confusion, as I was not aware of any reason for it to be returned. I later discovered that the device was still in South Africa because the form that had been sent to me was not completed—despite me being instructed to ignore it. I was then reassured by Revibe via email that the matter was being resolved.
Now, I have received another email stating that the device has been delivered to me, which is incorrect. I have not received the device, and the last time I saw it was when it was collected on 18 March.
I am extremely confused and frustrated with how this matter is being handled. I have paid for a device that I do not have, and I urgently need clarity on where the device currently is and what steps are being taken to resolve this issue.
Kindly treat this matter as urgent and provide a clear update as soon as possible.
Kind regards,