No transparency or customer service

Here's a long rant. So I just recently, well not recently, 16 days ago purchased a device off @Revibe ZA and I've been waiting ever since. After an hour long call with both Revibe followed by DHL, I've come to understand the situation and understand where the problem lies. Revibe needs to be more transparent and educate people on how the processes work. They are not transparent in any way. They hide the fact that they are not a local South African business. They are Dubai based company. All second-hand devices come from Dubai. Then to make matters even worse, they do not educate you on how to go about obtaining your device through customs before DHL can deliver it. They make it seem like within the next two to four days from purchase, DHL courier is going to arrive at your door and hand you your phone. This is not the case The actual honest truth is the device takes about five days to be obtained cleaned wiped and what they call quality checked. Then its exported from Dubai to South Africa. When it arrives in South Africa, you are required to complete a bunch of forms called ITAC in order to obtain your device from Customs Clearance and SARS. No way did Revibe educate me about this, nor does DHL reach out to you to let you know. Should this phone had stayed longer than 14 days at Customs, I would have been forced to pay R5,000 to have it released from state capture. Now, bearing in mind the device is only valued at R4,500. This is absolutely disgusting. I will never ever use Revibe again and I urge everyone to do the same.