TM
Tumelo M
1 reviews | Active since Sept 2025
24 Sept 2025, 18:56
No refund was given for a “destroyed phone”
This company claims to be a South African company but it’s in Dubai. My brother bought an iPhone 12 which switched out of the blue and he request for a repair in which at first they claimed to have collected the phone but the phone was not collected, we called them they eventually collected the phone. They claimed the phone had no problem and requested him to pay around 1400 in which he did not have. When he paid they said the phone was destroyed and did not refund him. I wonder how are companies like pay flex affiliate with Revibe
Helpful (0)
Replies (1)0
Replies (1)
Revibe's replyOfficial
25 Sept 2025, 11:45Dear Tumelo,
We're truly sorry for any inconvenience this matter has caused.
After a thorough inspection of your device, your return claim has unfortunately been determined to be invalid.
This decision was made after a two-stage inspection process to ensure its accuracy.
First, we inspected the device and found no issues. Then, to be completely sure, we sent it to another quality check team for a second inspection to confirm the previous findings.
As 30 days have passed our policy applies and the device has been disposed of.
We kindly ask for your understanding in this matter and a representative will be in touch with you to explain everything is detail again.
Kind regards,
Revibe Customer Experience Team
We're truly sorry for any inconvenience this matter has caused.
After a thorough inspection of your device, your return claim has unfortunately been determined to be invalid.
This decision was made after a two-stage inspection process to ensure its accuracy.
First, we inspected the device and found no issues. Then, to be completely sure, we sent it to another quality check team for a second inspection to confirm the previous findings.
As 30 days have passed our policy applies and the device has been disposed of.
We kindly ask for your understanding in this matter and a representative will be in touch with you to explain everything is detail again.
Kind regards,
Revibe Customer Experience Team
Revibe's reply25 Sept 2025, 11:45
Official
Dear Tumelo,
We're truly sorry for any inconvenience this matter has caused.
After a thorough inspection of your device, your return claim has unfortunately been determined to be invalid.
This decision was made after a two-stage inspection process to ensure its accuracy.
First, we inspected the device and found no issues. Then, to be completely sure, we sent it to another quality check team for a second inspection to confirm the previous findings.
As 30 days have passed our policy applies and the device has been disposed of.
We kindly ask for your understanding in this matter and a representative will be in touch with you to explain everything is detail again.
Kind regards,
Revibe Customer Experience Team
We're truly sorry for any inconvenience this matter has caused.
After a thorough inspection of your device, your return claim has unfortunately been determined to be invalid.
This decision was made after a two-stage inspection process to ensure its accuracy.
First, we inspected the device and found no issues. Then, to be completely sure, we sent it to another quality check team for a second inspection to confirm the previous findings.
As 30 days have passed our policy applies and the device has been disposed of.
We kindly ask for your understanding in this matter and a representative will be in touch with you to explain everything is detail again.
Kind regards,
Revibe Customer Experience Team