TL
Tracey-Leigh Lottering
1 reviews | Active since Jan 2026
05 Jan 2026, 14:26
No delivery and no refund
I placed an order on the 23rd of December 2025. Delivery was refused the next day without reason. I contacted Revibe to confirm the reasons, but they were unsure. An automatic refund claim was created and to this day (5 Jan 2026) I am awaiting my refund. I did reach out to the revibe support team, they have contacted me daily via email with updates but yet there has been no progress.
Hope this helps.
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Replies (1)
Revibe's replyOfficial
05 Jan 2026, 17:05Hello Tracey,
Thank you for sharing your experience with us.
Please don’t worry — the full refund is already being processed and is on its way to you.
We sincerely apologize for the cancellation of the order and for the inconvenience this has caused.
A representative from our team will also be calling you shortly to reassure you and clearly explain what happened with the delivery.
We appreciate your patience and understanding while this was being resolved, and we remain committed to transparency and proper follow-up until the refund is fully completed.
Please don’t worry — the full refund is already being processed and is on its way to you.
We sincerely apologize for the cancellation of the order and for the inconvenience this has caused.
A representative from our team will also be calling you shortly to reassure you and clearly explain what happened with the delivery.
We appreciate your patience and understanding while this was being resolved, and we remain committed to transparency and proper follow-up until the refund is fully completed.
Best regards,
Revibe | Customer Experience Team
Revibe | Customer Experience Team
Revibe's reply05 Jan 2026, 17:05
Official
Hello Tracey,
Thank you for sharing your experience with us.
Please don’t worry — the full refund is already being processed and is on its way to you.
We sincerely apologize for the cancellation of the order and for the inconvenience this has caused.
A representative from our team will also be calling you shortly to reassure you and clearly explain what happened with the delivery.
We appreciate your patience and understanding while this was being resolved, and we remain committed to transparency and proper follow-up until the refund is fully completed.
Please don’t worry — the full refund is already being processed and is on its way to you.
We sincerely apologize for the cancellation of the order and for the inconvenience this has caused.
A representative from our team will also be calling you shortly to reassure you and clearly explain what happened with the delivery.
We appreciate your patience and understanding while this was being resolved, and we remain committed to transparency and proper follow-up until the refund is fully completed.
Best regards,
Revibe | Customer Experience Team
Revibe | Customer Experience Team