BC
Bajani C
1 reviews | Active since Apr 2024
19 Dec 2025, 13:43
Need to explain to customer if device doesn't support specifications because I cannot upgrade on a phone only to find out that it's actually a downgrade upon receiving the phone
Need to explain to customer if device doesn't support specifications because I cannot upgrade on a phone only to find out that it's actually a downgrade upon receiving the phone. I moved from IPhone 15 to IPhone 15 Promax but Revibe's 15 Promax's specifications some aren't available
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Revibe's replyOfficial
23 Dec 2025, 14:00 Hello Bajani,
We’d like to clarify this for you. On our website, we clearly state that SIM configuration may vary according to availability. This does not constitute a downgrade. You placed an order for an iPhone 15 Pro Max, and you received an iPhone 15 Pro Max as ordered.
Some specifications, such as SIM configuration, can differ by region or stock availability, while the core model and performance remain the same. Your device is currently being handled by our team, and we are reviewing the case as we speak.
We’ll keep you updated with any further developments.
Best regards,
Revibe | Customer Experience Team
Revibe | Customer Experience Team
Revibe's reply23 Dec 2025, 14:00
Official
Hello Bajani,
We’d like to clarify this for you. On our website, we clearly state that SIM configuration may vary according to availability. This does not constitute a downgrade. You placed an order for an iPhone 15 Pro Max, and you received an iPhone 15 Pro Max as ordered.
Some specifications, such as SIM configuration, can differ by region or stock availability, while the core model and performance remain the same. Your device is currently being handled by our team, and we are reviewing the case as we speak.
We’ll keep you updated with any further developments.
Best regards,
Revibe | Customer Experience Team
Revibe | Customer Experience Team