PC
Peter C
1 reviews | Active since Jan 2021
06 Apr 2025, 14:02
Misleading Advertising, No Accountability – Avoid Revibe at All Costs
I’m extremely disappointed with the way Revibe conducts its business. From the moment I placed my order, I experienced delays, a complete lack of transparency, and ultimately, false and misleading advertising about the product and shipping timelines.
What’s worse is that when I raised valid concerns and clearly requested a cancellation (before receiving anything), I was met with generic, scripted responses and a total lack of accountability from the company. Every reply was carefully worded to deflect responsibility, offering apologies while doing absolutely nothing to rectify the situation.
Let me be clear — I never received the product and have made it clear I no longer want it, yet Revibe is refusing to cancel and refund me, citing their return policy and framing the situation as a “change of mind.” This is false. My decision to cancel is a direct result of Revibe’s failure to deliver on their own promises.
To the support agents — this is not about you personally. The blame lies squarely on Revibe’s ********* business practices and refusal to take responsibility.
I have now demanded a full refund of R3399.00 and expect a manager to address this. Until then, I will continue sharing my experience so others are warned.
Avoid Revibe at all costs. If this is how they treat customers, it says everything about the company.
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Peter C's updateReviewer Update
08 Apr 2025, 20:41 Misleading Advertising, No Accountability – Avoid Revibe at All Costs
I’m writing this updated review after my experience with Revibe, and I want to make it clear: do not trust this company. From the moment I placed my order, I’ve encountered nothing but delays, false advertising, and an utter lack of transparency regarding product and shipping timelines.
I’m writing this updated review after my experience with Revibe, and I want to make it clear: do not trust this company. From the moment I placed my order, I’ve encountered nothing but delays, false advertising, and an utter lack of transparency regarding product and shipping timelines.
When I raised legitimate concerns and explicitly requested to cancel my order before receiving anything, Revibe responded with generic, scripted replies, completely avoiding responsibility. Their communication tactics were clearly designed to deflect accountability, offering superficial apologies without ever addressing the core issue — their failure to deliver the product as promised.
Let me be clear: I never received the product, and I made it abundantly clear that I no longer wanted it. Despite this, Revibe refused to cancel my order or refund my money, citing their return policy and framing my request as a mere “change of mind.” This is a complete misrepresentation of the facts. I wanted to cancel because Revibe failed to fulfill their commitments.
After multiple back-and-forth emails, I demanded a full refund of R3399.00, expecting a resolution from someone in a managerial position. Instead, I was met with a wall of silence and corporate deflection. The blame for this situation lies squarely on Revibe’s ********* business practices.
The Bribery Attempt – A Clear Admission of Guilt
In a shocking turn of events, I received an email from Mohammed Mousa, the Customer Experience Manager, who offered me a partial refund of R750 — but only if I agreed to remove my review on Hello Peter. Let me state this unequivocally: this is a bribe. Revibe is openly trying to manipulate customers by offering financial compensation in exchange for silencing legitimate complaints.
In a shocking turn of events, I received an email from Mohammed Mousa, the Customer Experience Manager, who offered me a partial refund of R750 — but only if I agreed to remove my review on Hello Peter. Let me state this unequivocally: this is a bribe. Revibe is openly trying to manipulate customers by offering financial compensation in exchange for silencing legitimate complaints.
This is not only a blatant attempt to buy positive reviews, but also an admission that they are aware of my review and the criticisms I have raised. It demonstrates that they know their service and product are subpar, yet they are still unwilling to take full accountability or make amends. When I rejected this offer and insisted on a full refund due to their failure to deliver as promised, Mohammed Mousa responded by retracting the partial refund altogether, citing "company policy" as a shield to avoid further responsibility.
This entire interaction demonstrates a deep lack of integrity and transparency on their part. They know they are in the wrong, yet they hide behind policies and attempt to bribe customers into removing honest feedback. This is an ********* practice, and it highlights the depths to which Revibe will go to avoid taking responsibility.
Unusable Product and Further Issues
To add insult to injury, the product I never wanted arrived today. Upon inspecting the laptop, I found even more significant issues. The laptop they sent has a 250GB hard drive, but inexplicably, Windows was installed on the wrong partition. As a result, the C Drive has only 112MB of available space, which is completely unacceptable. This makes the laptop unusable, as I cannot install essential software or system updates.
To add insult to injury, the product I never wanted arrived today. Upon inspecting the laptop, I found even more significant issues. The laptop they sent has a 250GB hard drive, but inexplicably, Windows was installed on the wrong partition. As a result, the C Drive has only 112MB of available space, which is completely unacceptable. This makes the laptop unusable, as I cannot install essential software or system updates.
On top of this, the power adaptor they sent is not even compatible with South African outlets, meaning I now have to purchase yet another power adaptor to make the device functional. This is just another example of Revibe's disregard for quality control and their inability to meet basic expectations. The device is faulty, and Revibe has shown no willingness to make things right.
********* Business Practices and Policies That Exploit Consumers
Let’s be clear: Revibe’s business practices are *********. They refuse to honor their promises and push customers to bear the brunt of their mistakes. Not only have they failed to provide a functional product, but now they expect me, the consumer, to pay out of my own pocket for the cost of returning the product internationally for inspection. This is an outrageous demand, especially when they’ve already failed to fulfill their service.
Let’s be clear: Revibe’s business practices are *********. They refuse to honor their promises and push customers to bear the brunt of their mistakes. Not only have they failed to provide a functional product, but now they expect me, the consumer, to pay out of my own pocket for the cost of returning the product internationally for inspection. This is an outrageous demand, especially when they’ve already failed to fulfill their service.
The level of manipulation, evasion, and outright dishonesty is staggering. Revibe continues to hide behind their policies, shifting the blame onto the customer instead of taking responsibility for their own failures. The attempt to bribe me into removing my review is indicative of a company that will go to any lengths to avoid accountability and mislead potential customers.
Formal Complaint to Consumer Ombud
Given their blatant refusal to resolve the situation or take responsibility, I will be lodging a formal complaint with the Consumer Goods and Services Ombud. I will be submitting a 20+ email thread, complete with all correspondence, and include detailed pictures of the subpar, unusable product they sent me. The documentation will clearly show that I repeatedly requested a cancellation and a refund, which they consistently ignored.
Given their blatant refusal to resolve the situation or take responsibility, I will be lodging a formal complaint with the Consumer Goods and Services Ombud. I will be submitting a 20+ email thread, complete with all correspondence, and include detailed pictures of the subpar, unusable product they sent me. The documentation will clearly show that I repeatedly requested a cancellation and a refund, which they consistently ignored.
Revibe’s actions have shown their true colors: they are an ********* company that exploits consumers, avoids accountability, and seeks to suppress negative feedback at all costs.
Avoid Revibe at all costs. They are not only dishonest, but their products and customer service are of the lowest quality. No customer should have to go through what I’ve experienced with them. If this is how they treat paying customers, it speaks volumes about the company’s values — or lack thereof.
PC
Peter C's update08 Apr 2025, 20:41
Reviewer Update
Misleading Advertising, No Accountability – Avoid Revibe at All Costs
I’m writing this updated review after my experience with Revibe, and I want to make it clear: do not trust this company. From the moment I placed my order, I’ve encountered nothing but delays, false advertising, and an utter lack of transparency regarding product and shipping timelines.
I’m writing this updated review after my experience with Revibe, and I want to make it clear: do not trust this company. From the moment I placed my order, I’ve encountered nothing but delays, false advertising, and an utter lack of transparency regarding product and shipping timelines.
When I raised legitimate concerns and explicitly requested to cancel my order before receiving anything, Revibe responded with generic, scripted replies, completely avoiding responsibility. Their communication tactics were clearly designed to deflect accountability, offering superficial apologies without ever addressing the core issue — their failure to deliver the product as promised.
Let me be clear: I never received the product, and I made it abundantly clear that I no longer wanted it. Despite this, Revibe refused to cancel my order or refund my money, citing their return policy and framing my request as a mere “change of mind.” This is a complete misrepresentation of the facts. I wanted to cancel because Revibe failed to fulfill their commitments.
After multiple back-and-forth emails, I demanded a full refund of R3399.00, expecting a resolution from someone in a managerial position. Instead, I was met with a wall of silence and corporate deflection. The blame for this situation lies squarely on Revibe’s ********* business practices.
The Bribery Attempt – A Clear Admission of Guilt
In a shocking turn of events, I received an email from Mohammed Mousa, the Customer Experience Manager, who offered me a partial refund of R750 — but only if I agreed to remove my review on Hello Peter. Let me state this unequivocally: this is a bribe. Revibe is openly trying to manipulate customers by offering financial compensation in exchange for silencing legitimate complaints.
In a shocking turn of events, I received an email from Mohammed Mousa, the Customer Experience Manager, who offered me a partial refund of R750 — but only if I agreed to remove my review on Hello Peter. Let me state this unequivocally: this is a bribe. Revibe is openly trying to manipulate customers by offering financial compensation in exchange for silencing legitimate complaints.
This is not only a blatant attempt to buy positive reviews, but also an admission that they are aware of my review and the criticisms I have raised. It demonstrates that they know their service and product are subpar, yet they are still unwilling to take full accountability or make amends. When I rejected this offer and insisted on a full refund due to their failure to deliver as promised, Mohammed Mousa responded by retracting the partial refund altogether, citing "company policy" as a shield to avoid further responsibility.
This entire interaction demonstrates a deep lack of integrity and transparency on their part. They know they are in the wrong, yet they hide behind policies and attempt to bribe customers into removing honest feedback. This is an ********* practice, and it highlights the depths to which Revibe will go to avoid taking responsibility.
Unusable Product and Further Issues
To add insult to injury, the product I never wanted arrived today. Upon inspecting the laptop, I found even more significant issues. The laptop they sent has a 250GB hard drive, but inexplicably, Windows was installed on the wrong partition. As a result, the C Drive has only 112MB of available space, which is completely unacceptable. This makes the laptop unusable, as I cannot install essential software or system updates.
To add insult to injury, the product I never wanted arrived today. Upon inspecting the laptop, I found even more significant issues. The laptop they sent has a 250GB hard drive, but inexplicably, Windows was installed on the wrong partition. As a result, the C Drive has only 112MB of available space, which is completely unacceptable. This makes the laptop unusable, as I cannot install essential software or system updates.
On top of this, the power adaptor they sent is not even compatible with South African outlets, meaning I now have to purchase yet another power adaptor to make the device functional. This is just another example of Revibe's disregard for quality control and their inability to meet basic expectations. The device is faulty, and Revibe has shown no willingness to make things right.
********* Business Practices and Policies That Exploit Consumers
Let’s be clear: Revibe’s business practices are *********. They refuse to honor their promises and push customers to bear the brunt of their mistakes. Not only have they failed to provide a functional product, but now they expect me, the consumer, to pay out of my own pocket for the cost of returning the product internationally for inspection. This is an outrageous demand, especially when they’ve already failed to fulfill their service.
Let’s be clear: Revibe’s business practices are *********. They refuse to honor their promises and push customers to bear the brunt of their mistakes. Not only have they failed to provide a functional product, but now they expect me, the consumer, to pay out of my own pocket for the cost of returning the product internationally for inspection. This is an outrageous demand, especially when they’ve already failed to fulfill their service.
The level of manipulation, evasion, and outright dishonesty is staggering. Revibe continues to hide behind their policies, shifting the blame onto the customer instead of taking responsibility for their own failures. The attempt to bribe me into removing my review is indicative of a company that will go to any lengths to avoid accountability and mislead potential customers.
Formal Complaint to Consumer Ombud
Given their blatant refusal to resolve the situation or take responsibility, I will be lodging a formal complaint with the Consumer Goods and Services Ombud. I will be submitting a 20+ email thread, complete with all correspondence, and include detailed pictures of the subpar, unusable product they sent me. The documentation will clearly show that I repeatedly requested a cancellation and a refund, which they consistently ignored.
Given their blatant refusal to resolve the situation or take responsibility, I will be lodging a formal complaint with the Consumer Goods and Services Ombud. I will be submitting a 20+ email thread, complete with all correspondence, and include detailed pictures of the subpar, unusable product they sent me. The documentation will clearly show that I repeatedly requested a cancellation and a refund, which they consistently ignored.
Revibe’s actions have shown their true colors: they are an ********* company that exploits consumers, avoids accountability, and seeks to suppress negative feedback at all costs.
Avoid Revibe at all costs. They are not only dishonest, but their products and customer service are of the lowest quality. No customer should have to go through what I’ve experienced with them. If this is how they treat paying customers, it speaks volumes about the company’s values — or lack thereof.
Revibe's replyOfficial
11 Apr 2025, 08:20Thank you for taking the time to share your experience, and we truly regret that it has left you feeling this disappointed. Please allow us to address a few of the points you raised with full transparency and sincerity.
We understand that you requested to cancel the order due to the delay, and we sincerely apologize if our responses felt scripted or inadequate during that time. While we do our best to fulfill orders on time, unforeseen delays occasionally happen due to courier or customs-related factors beyond our immediate control.
Regarding the cancellation request, we’d like to clarify that once an order is dispatched, it falls under our return policy rather than cancellation—this is clearly stated in our terms at the time of purchase. We understand that this may feel restrictive, but the policy exists to ensure consistency and fairness across all customer interactions.
As for the refund offer in exchange for review removal: our intent was never to "bribe" or silence your voice. It is common industry practice to offer gestures of goodwill to resolve concerns, especially when a customer has received a less-than-satisfactory experience. We do, however, respect your right to express your opinion and appreciate that you chose to do so.
We are deeply sorry to hear that the product you received was not as expected. If the device was misconfigured or arrived with an incompatible power adapter, we take this very seriously. These matters fall under our warranty and replacement policy, and we are more than willing to assist in resolving any product-related issues promptly.
We assure you that our team operates with integrity, and we strive to provide honest service to all our customers. Should you wish to proceed with a warranty claim, we will guide you through the process and ensure that your concerns are addressed in a timely manner.
Once again, we are sorry that your experience did not meet expectations. We take your feedback seriously and will use it to improve both our communication and service.
Revibe's reply11 Apr 2025, 08:20
Official
Thank you for taking the time to share your experience, and we truly regret that it has left you feeling this disappointed. Please allow us to address a few of the points you raised with full transparency and sincerity.
We understand that you requested to cancel the order due to the delay, and we sincerely apologize if our responses felt scripted or inadequate during that time. While we do our best to fulfill orders on time, unforeseen delays occasionally happen due to courier or customs-related factors beyond our immediate control.
Regarding the cancellation request, we’d like to clarify that once an order is dispatched, it falls under our return policy rather than cancellation—this is clearly stated in our terms at the time of purchase. We understand that this may feel restrictive, but the policy exists to ensure consistency and fairness across all customer interactions.
As for the refund offer in exchange for review removal: our intent was never to "bribe" or silence your voice. It is common industry practice to offer gestures of goodwill to resolve concerns, especially when a customer has received a less-than-satisfactory experience. We do, however, respect your right to express your opinion and appreciate that you chose to do so.
We are deeply sorry to hear that the product you received was not as expected. If the device was misconfigured or arrived with an incompatible power adapter, we take this very seriously. These matters fall under our warranty and replacement policy, and we are more than willing to assist in resolving any product-related issues promptly.
We assure you that our team operates with integrity, and we strive to provide honest service to all our customers. Should you wish to proceed with a warranty claim, we will guide you through the process and ensure that your concerns are addressed in a timely manner.
Once again, we are sorry that your experience did not meet expectations. We take your feedback seriously and will use it to improve both our communication and service.