****mers!

I am extremely disappointed with the service I have received from Revibe. I purchased a laptop from them and from the moment I received it, it was clear that the device was not in acceptable condition. The laptop had a battery fault, which is something that should have been identified and disclosed before selling the product. I immediately raised a return request, as I was not willing to use a faulty device that I paid a significant amount of money for. It has now been over a month and I am still waiting for my refund. This delay is completely unacceptable. What is even more frustrating is that I never even used the laptop due to its poor condition, yet I am being made to wait endlessly for a resolution. The lack of urgency, communication and accountability from Revibe is very concerning. As a customer I expected a reliable product and efficient after-sales service. Instead I have experienced the opposite. I am requesting that Revibe process my full refund immediately without any further delays. This matter has already taken far too long to resolve. I would not recommend this service based on my experience.