SM
Sydel M
1 reviews | Active since Aug 2023
20 Apr 2026, 14:15
****** /Lost phone
I purchased a phone from them online, the company that does their delivery for them lost or stole my phone . I have been calling and emailing them for a claim for almost half the month and no one is helping me . The worst pathetic company to deal with . I didn’t even get a replacement or a refund back .
Helpful (0)
Replies (3)0
Replies (3)
Revibe's replyOfficial
21 Apr 2026, 16:22Hello Sydel,
We’re truly sorry for the experience you’ve had and understand how frustrating and stressful this situation must be.
Please note that cases like this require a full investigation, which can take some time to ensure accuracy. We want to assure you that we are aware of your case and are actively following up on a daily basis with both you and DHL.
As soon as the investigation is concluded, we will take immediate action based on the outcome, including issuing a refund if applicable. Please rest assured that your case is being handled with priority.
Best regards,
Revibe | Customer Experience Team
We’re truly sorry for the experience you’ve had and understand how frustrating and stressful this situation must be.
Please note that cases like this require a full investigation, which can take some time to ensure accuracy. We want to assure you that we are aware of your case and are actively following up on a daily basis with both you and DHL.
As soon as the investigation is concluded, we will take immediate action based on the outcome, including issuing a refund if applicable. Please rest assured that your case is being handled with priority.
Best regards,
Revibe | Customer Experience Team
Revibe's reply21 Apr 2026, 16:22
Official
Hello Sydel,
We’re truly sorry for the experience you’ve had and understand how frustrating and stressful this situation must be.
Please note that cases like this require a full investigation, which can take some time to ensure accuracy. We want to assure you that we are aware of your case and are actively following up on a daily basis with both you and DHL.
As soon as the investigation is concluded, we will take immediate action based on the outcome, including issuing a refund if applicable. Please rest assured that your case is being handled with priority.
Best regards,
Revibe | Customer Experience Team
We’re truly sorry for the experience you’ve had and understand how frustrating and stressful this situation must be.
Please note that cases like this require a full investigation, which can take some time to ensure accuracy. We want to assure you that we are aware of your case and are actively following up on a daily basis with both you and DHL.
As soon as the investigation is concluded, we will take immediate action based on the outcome, including issuing a refund if applicable. Please rest assured that your case is being handled with priority.
Best regards,
Revibe | Customer Experience Team
SM
Sydel M's updateReviewer Update
21 Apr 2026, 16:30What do you mean by issuing a refund if applicable?? Firstly I did not receive my phone yet paid for it ! Secondly I did forward the emails which I received from DHL . It clearly states that the item was lost or ****** in their warehouse. DHL stated that they communicated with you so what’s going on !! Who is lying ? How long does this so called investigation take ? Months ? Who is going to give me a phone ? I am currently without a phone and I need it . When I call your company . I’m placed on hold for several minutes and given poor service. I need this sorted out asap !!!!
SM
Sydel M's update21 Apr 2026, 16:30
Reviewer Update
What do you mean by issuing a refund if applicable?? Firstly I did not receive my phone yet paid for it ! Secondly I did forward the emails which I received from DHL . It clearly states that the item was lost or ****** in their warehouse. DHL stated that they communicated with you so what’s going on !! Who is lying ? How long does this so called investigation take ? Months ? Who is going to give me a phone ? I am currently without a phone and I need it . When I call your company . I’m placed on hold for several minutes and given poor service. I need this sorted out asap !!!!
SM
Sydel M's updateReviewer Update
14 May 2026, 09:16It’s been more than a month that I am waiting for my replacement phone ! I have contacted your company many times and was promised that a manager would call me but no one did . I even sent several emails but no responses ! This is such a pathetic company ! I dont recommend anyone purchasing from them ! They will make you pay for the phone but when it’s time to get it , you won’t receive anything and no one will follow up with you or even help . I am so disgusted !!!!!!
SM
Sydel M's update14 May 2026, 09:16
Reviewer Update
It’s been more than a month that I am waiting for my replacement phone ! I have contacted your company many times and was promised that a manager would call me but no one did . I even sent several emails but no responses ! This is such a pathetic company ! I dont recommend anyone purchasing from them ! They will make you pay for the phone but when it’s time to get it , you won’t receive anything and no one will follow up with you or even help . I am so disgusted !!!!!!