JUST TAKE RESPONSIBILITY AND DO THE RIGHT THING!

I am so frustrated! It has now been 3 days since submitting a claim for a return/refund. The claim has not been approved, and collection is yet to arranged. Revibe is using every excuse in the book to not approve the return/refund.

In addition, and regardless of whether or not they have proof of the problems (sent 2 videos, 1 image), Revibe did not supply me with the product I ordered.

Instead of a Sliver MacBook Air, I received a Space Grey (used to be called Charcoal) one. This, in and of itself, should warrant an immediate return/refund, yet Revibe insists on focusing on the technicalities.

Here is the actual list of problems:

1. Screen damage (discoloured section on screen visible on start-up and lock screen)

2. Both the left and right keyboard arrow buttons do not work (unable to push them down to move the cursor)

3. Makes a humming/buzzing sound when I join video calls

I am now also out of pocket for R10 000, and can not purchase an alternative laptop which is impacting my ability to work and earn an income.

I then received an email this morning saying that my claim was rejected due to insufficient proof???

Can your service team read? Do they know how to push the play button on a video recording? Do they understand that regardless of the technical problems, I received the wrong product and I should be able to return it without multiple emails back and forth? Without the stress and hassle of needing write reviews? Without needing to hire a lawyer or go on a social media rampage?

WHY DO I HAVE TO DO THIS? RIVIBE IS IN THE WRONG. JUST TAKE RESPONSIBILITY AND DO THE RIGHT THING!