AJ
Ash J

1 reviews | Active since Jul 2025

04 Jul 2025, 12:18

ITAC permits for the used goods to be imported

Revibe items are from UAE and not SA, which will require you to go through a customs clearance at import control which is out of Revibe's hands. This was not disclosed and the website is very misleading with an address and everything appearing as if it is sold within SA. You are left on your own with DHL to get a ITAC permit and to get customs clearance which also includes you making contact with SARS just to receive a cell phone. The process is taking longer than indicated and your package is left at the courier warehouse on hold for customs clearance. Even though Revibe says that they will assist you. It is completely out of their hands once it reaches SA borders and you need to receive the package as an importer. If I knew I would have gone to Iphone pre-owned store. But okay. Never again!

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Replies (1)
Revibe
Revibe's reply07 Jul 2025, 11:36
Official
Dear Ash J,

We sincerely apologize for the frustration and inconvenience you've encountered with your order and the customs clearance process.

We understand how misleading and stressful this experience must have felt, and we're truly sorry it wasn’t clearly communicated that some items ship from the UAE and may require additional customs procedures. Please rest assured that we are actively working on your case and will be reaching out to you very soon to assist further.

While certain steps in the customs process are beyond our direct control, our team is fully committed to supporting you through every step until this is resolved.

Thank you for your patience and understanding.