iPhone Stopped Working Within 24 Hours

Very disappointing experience with Revibe.

I received my iPhone 12 Mini only yesterday, and within a day the phone completely stopped working after the battery went flat. I initially saw the red empty-battery symbol, so I left it charging for around two hours. When nothing happened, I tried a known-working charger for another hour, wireless charging, cleaning the charging port, and performing the recommended force restart. The phone still would not switch on or charge.

I purchased this phone because I rely on having a working phone for my work. Clients need to be able to contact me, and when I cannot be reached, I can potentially lose work and income. Having a phone fail almost immediately after receiving it has caused me a lot of frustration and inconvenience.

I understand that refurbished devices can have faults, but receiving a device that becomes unusable within one day is extremely disappointing.

I hope Revibe takes responsibility for this situation and provides a fair and urgent resolution. At this point, I would expect either a replacement or an appropriate discount/compensation for the inconvenience caused.

I would strongly recommend that Revibe improve its quality-control process and how situations like this are handled, because customers should not have to deal with these problems immediately after receiving a supposedly tested refurbished device.

Very disappointed with my experience so far.