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celiwe M
1 reviews | Active since Apr 2015
19 Feb 2026, 15:52
IPHONE
i bought a phone in November last year , they first gave me the phone that only worked for a day and switched off, the second time they send me a totally wrong phone ordered a red phone with a 128GB space but i was sent aa black phone with 64GB storage , they took my phone in december its not February now i can't even track it , its like it has disappeared into thin air , i paid cash for this phone and they don't even wanna refund me its been 4 months without a phone that i paid for
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Revibe's replyOfficial
13 Mar 2026, 09:36Dear Celiwe,
I am truly sorry to hear that the device we sent back to you is still not the correct one. I understand how frustrating it must be to receive a device with the wrong specifications, especially after waiting for so long. I want to start by acknowledging that we made a mistake, and for that, I am truly sorry.
I want to assure you that we are committed to making things right. However, I need to inform you that the device you received, although with the wrong specifications, is locked with your son's iCloud and face ID. I want to explain that in this situation, we won't be able to replace it while it's locked. We would need you to unlock/reset the device so we can resell it and provide you with the correct device you paid for.
I know this might seem like an additional step, but I want to assure you that we are willing to work with you to resolve this issue. We admit that the specs are wrong, and you deserve the device you paid for. We sent the device back to you as it is, and once you unlock/reset it, you can raise a new warranty claim for us to replace it with the correct device.
I want to assure you that we value your business and appreciate your patience. I will personally ensure that we expedite the process of getting the correct device to you as soon as possible. Please let me know if there's anything else I can do to make things right.
Once again, I apologize for the inconvenience and frustration caused, and I look forward to resolving this issue for you.
Best regards,
Revibe Customer Experience Team
I am truly sorry to hear that the device we sent back to you is still not the correct one. I understand how frustrating it must be to receive a device with the wrong specifications, especially after waiting for so long. I want to start by acknowledging that we made a mistake, and for that, I am truly sorry.
I want to assure you that we are committed to making things right. However, I need to inform you that the device you received, although with the wrong specifications, is locked with your son's iCloud and face ID. I want to explain that in this situation, we won't be able to replace it while it's locked. We would need you to unlock/reset the device so we can resell it and provide you with the correct device you paid for.
I know this might seem like an additional step, but I want to assure you that we are willing to work with you to resolve this issue. We admit that the specs are wrong, and you deserve the device you paid for. We sent the device back to you as it is, and once you unlock/reset it, you can raise a new warranty claim for us to replace it with the correct device.
I want to assure you that we value your business and appreciate your patience. I will personally ensure that we expedite the process of getting the correct device to you as soon as possible. Please let me know if there's anything else I can do to make things right.
Once again, I apologize for the inconvenience and frustration caused, and I look forward to resolving this issue for you.
Best regards,
Revibe Customer Experience Team
Revibe's reply13 Mar 2026, 09:36
Official
Dear Celiwe,
I am truly sorry to hear that the device we sent back to you is still not the correct one. I understand how frustrating it must be to receive a device with the wrong specifications, especially after waiting for so long. I want to start by acknowledging that we made a mistake, and for that, I am truly sorry.
I want to assure you that we are committed to making things right. However, I need to inform you that the device you received, although with the wrong specifications, is locked with your son's iCloud and face ID. I want to explain that in this situation, we won't be able to replace it while it's locked. We would need you to unlock/reset the device so we can resell it and provide you with the correct device you paid for.
I know this might seem like an additional step, but I want to assure you that we are willing to work with you to resolve this issue. We admit that the specs are wrong, and you deserve the device you paid for. We sent the device back to you as it is, and once you unlock/reset it, you can raise a new warranty claim for us to replace it with the correct device.
I want to assure you that we value your business and appreciate your patience. I will personally ensure that we expedite the process of getting the correct device to you as soon as possible. Please let me know if there's anything else I can do to make things right.
Once again, I apologize for the inconvenience and frustration caused, and I look forward to resolving this issue for you.
Best regards,
Revibe Customer Experience Team
I am truly sorry to hear that the device we sent back to you is still not the correct one. I understand how frustrating it must be to receive a device with the wrong specifications, especially after waiting for so long. I want to start by acknowledging that we made a mistake, and for that, I am truly sorry.
I want to assure you that we are committed to making things right. However, I need to inform you that the device you received, although with the wrong specifications, is locked with your son's iCloud and face ID. I want to explain that in this situation, we won't be able to replace it while it's locked. We would need you to unlock/reset the device so we can resell it and provide you with the correct device you paid for.
I know this might seem like an additional step, but I want to assure you that we are willing to work with you to resolve this issue. We admit that the specs are wrong, and you deserve the device you paid for. We sent the device back to you as it is, and once you unlock/reset it, you can raise a new warranty claim for us to replace it with the correct device.
I want to assure you that we value your business and appreciate your patience. I will personally ensure that we expedite the process of getting the correct device to you as soon as possible. Please let me know if there's anything else I can do to make things right.
Once again, I apologize for the inconvenience and frustration caused, and I look forward to resolving this issue for you.
Best regards,
Revibe Customer Experience Team