iPhone 12 Mini - Disappointed Customer

I decided to give Revibe a chance because of a number of good reviews I saw online, and they had a really good deal on an iPhone 12 Mini for Black Friday. I was so happy to receive the order on the 5th of December as they had promised to deliver between the 2 - 4 December even though there was no communication between me and the courier that the phone was on the way and the website wasn't updated until a few days later after I received the phone.

The phone was off due to no power upon receiving it and i charged it using my own cable until it was 100% charged, everything worked fine and I put my iCloud successfully and slept while it was on. On the 6th when i woke up it was off, I charged it thinking it was flat but it wasn't responding; I tried multiple chargers but it was still not responding.

I then contacted customer care, and Laila, who has been responsive with all my queries advised me to log a claim and I did but I was then told to share a video showing my phone not charging within 24hrs. Because I missed that communication as it went to spam and only saw it more than 24hours later, they decided to close my claim but then i further sent the proof nonetheless and Laila advised that I open the claim all over again as it was already closed off😥and I did.

I haven't had any response from them and it's been 12hrs already. I'm not one to normally complain especially because I received the phone in a good state but i'm so disappointed that the phone worked for just 1 day and it's such a hassle with so much of back and forth just to log a complaint for them to just arrange collection and have a look💔 I literally bought this phone to shoot content for the next 2 weeks since it's the festive season, and now I'm left with no phone and no hope of having it fixed or given enough attention by Revibe team that I trusted with my money.

I'd advice anyone willing to buy anything here to reconsider because a whole week has passed and I still don't have confirmation that they'll look into my case or not. It's dragging and even at the point of ordering, there isn't enough communication because I had to reach out to them to find out if my order was delayed or what because the states wasn't changing on their website.