Incorrect Replacement, No Accountability – Unresolved Case

Title: Incorrect Replacement, No Accountability – Unresolved Case

I am sharing my experience with Revibe in the hope that it helps others make informed decisions.

I purchased a MacBook from Revibe, which later developed issues and was assessed by them as beyond repair. Revibe then confirmed in writing that a replacement device would be provided, specifically a MacBook Air 2019 (8GB/128GB).

I accepted this replacement and returned my original device, including its charger, in good faith.

However, the replacement I received:

* Was not the agreed model * Had visible physical damage (crack on the casing) * Was supp**** without a charger

As a result, I am now in a worse position than before, without a usable device.

I raised this with Revibe and clearly explained that this is not a standard warranty or return issue, but rather a failure to fulfil the agreed replacement. Despite this, Revibe has refused to resolve the matter, citing internal return and warranty timeframes.

I find this concerning, as the issue relates to incorrect fulfilment of a confirmed replacement, not a late return.

I have made multiple attempts to resolve this directly and respectfully but have not been offered a fair solution.

I would still welcome the opportunity to resolve this matter directly with Revibe.