1 reviews | Active since Mar 2026
I strongly advise against purchasing from Revibe
I strongly advise against purchasing from Revibe. I bought a Dell Latitide i7 10th generation laptop in November 2025, and it has been a nightmare ever since. The Issues: 1. Persistent Hardware Failure: Every single month since I bought it, the laptop breaks down and forces me into a "Repair" loop. 2. Missing Identification: The unit arrived with no serial code, making it impossible to verify or track. 3. Incorrect Specs: They shipped the unit with a European plug, which is useless for South African outlets without an adapter. 4. Terrible After-Sales Policy: Their solution is to take the laptop for 15 days for "repairs" (which haven't worked in the past) while refusing to provide a loan device or a replacement. If you are in South Africa and need a reliable machine for work or study, do not buy from here. You will be left with a faulty device and no way to stay online while they take their time fixing their own mistakes. Extremely disappointed.
We’re sorry to hear about your experience and understand your frustration.
However, we would like to clarify that we have not received sufficient proof from your side confirming the issues described. Additionally, you have declined to proceed with our warranty process, which is necessary for us to properly inspect, repair, or replace the device. Without this step, we are unable to validate or act on the claims.
We would also like to point out that our warranty process, including timelines and procedures, is clearly outlined on our website prior to purchase. We do not hide any terms, and we aim to maintain full transparency with our customers, there are no surprises here.
If you decide to proceed with the warranty process, please know that your device is still covered under our 1-year warranty, and we will be more than happy to assist you.
Best regards,
Revibe | Customer Experience Team
We’re sorry to hear about your experience and understand your frustration.
However, we would like to clarify that we have not received sufficient proof from your side confirming the issues described. Additionally, you have declined to proceed with our warranty process, which is necessary for us to properly inspect, repair, or replace the device. Without this step, we are unable to validate or act on the claims.
We would also like to point out that our warranty process, including timelines and procedures, is clearly outlined on our website prior to purchase. We do not hide any terms, and we aim to maintain full transparency with our customers, there are no surprises here.
If you decide to proceed with the warranty process, please know that your device is still covered under our 1-year warranty, and we will be more than happy to assist you.
Best regards,
Revibe | Customer Experience Team