I phone XS max

Worst company to do business with, poor customer service, just out to get your money, no customer or business etiquette, misleading ads. I purchased a I phone XS max on the 26/01. The device arrived 4 days later, once plugged in the device got very hot. I immediately emailed them; response was its not a brand-new device, but I can log a claim. in one of the emails I said pls collect your device I want a refund, Well after 2 weeks of trying to log this damn claim, uploading videos, proofs of overheating etc, coz of their stupid system that malfunctions, I was out of my 10 days to return, all part of their plan to delay and stall the process so that you can be out of your 10 days. Even the courier that collected the device told me there is alot of devices going back to them. The device finally arrived at their offices in UAE, going under inspection and the technical team emailed me to ask to pls send them a pic of the charger used to charge this device, what utter b* ****, to start off with they didnt even send me the proper cable to charge this phone in the box. I had to get my own cable.... Anyways long story short, i sent them a pic of my charger...... they respond today and said that I used the incorrect charger, the charger I was using was making the device overheat, what utter nonsense. I now have to pay over R2k to get the device shipped back to RSA . Revibe this is not the end of me, I will warn everyone not to buy your devices as your company sucks and just out to sc*m people. All I have asked for is my full refund but yet you send me one stupid email one after the other saying I can log a claim .... log a claim for nothing indeed