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NG-M
Noluvo Gqweta - Madikiza

1 reviews | Active since Sept 2025

20 Oct 2025, 11:12

frustrating Return Process

They took the device and it has been with quality check since the 08th of October 2025, they promised to complete the refund process by the 18th of October 2025 and that was not honoured. Even the return process is frustrating. nothing is easy with this company, complications all the way.

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Replies (2)
Revibe
Revibe's reply22 Oct 2025, 08:41
Official
Hello Noluvo,

We truly understand your frustration and sincerely apologize for the inconvenience caused.

 Please note that the device was received without the SIM tray, which unfortunately makes the claim invalid as per our policy.

In such cases, we’re unable to proceed with the claim process.

We’re genuinely sorry that this situation didn’t go as you expected and appreciate your understanding.

Best regards,
Revibe | Customer Service Team

Best regards,

NG-M
Noluvo Gqweta - Madikiza's update22 Oct 2025, 12:23
Reviewer Update
I sent the pin and DHL confirmed receipt of same when they called to ask for my ID number for custom clearance.

You send a faulty device to a customer in South Africa, upon receipt of same, you repair it and then ask for R1700 for it to be shipped back.

I don’t want the device anymore then you tell me that you will deduct 20% + R1000. And you still find my initial review offensive.

I still maintain that those who got quality devices are lucky, it becomes a nightmare to deal with revibe when you’re not that lucky.

I demand a full refund for the device.