Formal Complaint Regarding Faulty iPhone 13 Pro Max Purchase (Order No: ZA6774)

I am writing to formally express my deep dissatisfaction with a recent purchase made through Revibe. On 3 May 2025, I placed an order for an iPhone 13 Pro Max (Silver, Very Good condition), order no:6774, as a gift for my partner. From the moment I placed the order, the experience has been nothing short of disappointing and frustrating.

Revibe clearly states on its website that deliveries take 2–4 working days, yet the device only arrived on 12 May, well beyond the promised timeframe. When I followed up, the blame was shifted to your courier partner, DHL, instead of taking accountability for the delay.

Upon receiving the device, it was immediately clear that something was wrong. The phone initially refused to charge, and when it finally did, it took several hours to reach a full charge. The battery is severely faulty—it gets stuck on certain percentages, and the phone unexpectedly shuts down without warning. Additionally, the device behaves abnormally, does not function properly for basic tasks like regular phone calls, and exhibits characteristics that make it feel inauthentic or even counterfeit.

I promptly logged a claim with their customer service team on the 17th of May, only to have it rejected with the reasoning that “this is expected for a refurbished phone.” This response is completely unacceptable. I understand the nature of refurbished devices, but what I received is defective and not fit for use, which clearly violates consumer rights.

At this point, it is clear that Revibe is failing to deliver on its promises, and I believe I have been misled and sold a faulty product under false pretenses. I have already requested a refund; however, it is becoming increasingly clear that Revibe has no intention of reimbursing me. I find this completely unacceptable. I paid for this device with my hard-earned money, and I demand a full refund without any further delay. As a paying customer, I expect to receive a product that works as advertised, anything less is both ********* and a breach of consumer trust. I WANT MY MONEY REVIBE!!!!