BM
B M
1 reviews | Active since Apr 2025
17 Apr 2025, 18:59
Finally got help and the laptop was delivered
Update as on 17.04.2025 The order was cancelled thanks to Mohammad Mousa. I had requested a store credit because I knew I really needed a laptop with good specs. They gave me the store credit the following day. On the 8th I placed a new order. I took its time, didn't arrive at the promised date but it was delivered today the 17. 04.2025. the laptop is in excellent condition with promised specs except the keyboard is different, also the charger is different from our charging sockets.
Am giving Revibe 4 stars because of Muhammad Mousa, he has been very helpful. So far the laptop is good.
But because of the headache throughout the process,I will never buy from them again. I learnt my lesson.
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Revibe's replyOfficial
02 May 2025, 08:51Dear B Mbele,
Thank you for taking the time to share your experience in detail. We’re glad to hear that your order was eventually resolved and that you're happy with the laptop's condition and specifications. We're especially pleased to hear that Mohammad Mousa was able to support you effectively — we’ll be sure to pass along your kind words to him.
That said, we sincerely apologize for the delays, the unexpected differences in the keyboard and charger, and the overall stress the process caused you. We completely understand your frustration, and your feedback will help us improve our processes moving forward.
We appreciate your honesty and the 4-star rating despite the difficulties. If you ever reconsider, we’d love the opportunity to serve you better in the future.
Warm regards,
Thank you for taking the time to share your experience in detail. We’re glad to hear that your order was eventually resolved and that you're happy with the laptop's condition and specifications. We're especially pleased to hear that Mohammad Mousa was able to support you effectively — we’ll be sure to pass along your kind words to him.
That said, we sincerely apologize for the delays, the unexpected differences in the keyboard and charger, and the overall stress the process caused you. We completely understand your frustration, and your feedback will help us improve our processes moving forward.
We appreciate your honesty and the 4-star rating despite the difficulties. If you ever reconsider, we’d love the opportunity to serve you better in the future.
Warm regards,
Revibe's reply02 May 2025, 08:51
Official
Dear B Mbele,
Thank you for taking the time to share your experience in detail. We’re glad to hear that your order was eventually resolved and that you're happy with the laptop's condition and specifications. We're especially pleased to hear that Mohammad Mousa was able to support you effectively — we’ll be sure to pass along your kind words to him.
That said, we sincerely apologize for the delays, the unexpected differences in the keyboard and charger, and the overall stress the process caused you. We completely understand your frustration, and your feedback will help us improve our processes moving forward.
We appreciate your honesty and the 4-star rating despite the difficulties. If you ever reconsider, we’d love the opportunity to serve you better in the future.
Warm regards,
Thank you for taking the time to share your experience in detail. We’re glad to hear that your order was eventually resolved and that you're happy with the laptop's condition and specifications. We're especially pleased to hear that Mohammad Mousa was able to support you effectively — we’ll be sure to pass along your kind words to him.
That said, we sincerely apologize for the delays, the unexpected differences in the keyboard and charger, and the overall stress the process caused you. We completely understand your frustration, and your feedback will help us improve our processes moving forward.
We appreciate your honesty and the 4-star rating despite the difficulties. If you ever reconsider, we’d love the opportunity to serve you better in the future.
Warm regards,