Faulty iPhone 15 & Poor Service – No Resolution

I am extremely frustrated with the service received from Revibe.

I purchased an iPhone 15, and within 3 days of receiving the device (8 May 2026), I logged a claim because the speaker was not working. This is clearly a defect on arrival.

Since logging the claim, I have:

Called in every single day for updates Been told the matter has been escalated multiple times Been promised manager call-backs, which I have never received

To date, there has been no resolution, and I am still sitting with a faulty phone that I cannot properly use. This level of service is unacceptable. As a customer, I expect:

Prompt resolution for defective devices Clear communication and follow-through A replacement or repair within a reasonable timeframe

❗ Resolution Required: I am requesting urgent intervention, either:

A full repair, completed immediately

I expect a manager to contact me urgently to resolve this matter without further delay.