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Asiphe D
1 reviews | Active since Nov 2018
23 Feb 2026, 15:32
Faulty Dell Laptop.
They’re getting 2 stars because of the efficiency in delivery.
The product they sold me will just go from 70% battery full to empty in a flash. Seems like the laptop needs to be on charge while in use. I’ve been having it for less than 3 months.
They allowed me a few days after purchase to review but I wanted to review after some time of having used the product. And I now can’t review on their app to flag these issues. Wouldn’t allow anyone I know to buy from them.
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Replies (2)
Revibe's replyOfficial
09 Mar 2026, 15:58Dear Asiphe,
Thank you for reaching out to us about the issues you're experiencing with your Dell Latitude 7490 laptop. I apologize for the inconvenience and frustration this has caused, especially since you've had the device for less than three months.
I understand that you're concerned about the battery life and the fact that the laptop seems to drain quickly. I want to assure you that we take these issues seriously and are here to help.
I've checked on our system, and I see that you haven't raised any warranty claims on our website. I'd like to inform you that all the devices we sell come with a 1-year warranty. If your device is faulty or has a manufacturing defect, you may be eligible for a repair or replacement under this warranty.
To proceed, I recommend that you visit our website and fill out the warranty claim form. You can find the form by clicking on the "My Account" section and following the prompts. This will allow us to assess your device and determine the best course of action.
If you have any questions or concerns about the warranty claim process, please don't hesitate to reach out to me. I'm here to help and want to ensure that you're satisfied with your purchase.
Thank you for your patience and understanding.
Best regards,
Revibe Customer Experience Team
Thank you for reaching out to us about the issues you're experiencing with your Dell Latitude 7490 laptop. I apologize for the inconvenience and frustration this has caused, especially since you've had the device for less than three months.
I understand that you're concerned about the battery life and the fact that the laptop seems to drain quickly. I want to assure you that we take these issues seriously and are here to help.
I've checked on our system, and I see that you haven't raised any warranty claims on our website. I'd like to inform you that all the devices we sell come with a 1-year warranty. If your device is faulty or has a manufacturing defect, you may be eligible for a repair or replacement under this warranty.
To proceed, I recommend that you visit our website and fill out the warranty claim form. You can find the form by clicking on the "My Account" section and following the prompts. This will allow us to assess your device and determine the best course of action.
If you have any questions or concerns about the warranty claim process, please don't hesitate to reach out to me. I'm here to help and want to ensure that you're satisfied with your purchase.
Thank you for your patience and understanding.
Best regards,
Revibe Customer Experience Team
Revibe's reply09 Mar 2026, 15:58
Official
Dear Asiphe,
Thank you for reaching out to us about the issues you're experiencing with your Dell Latitude 7490 laptop. I apologize for the inconvenience and frustration this has caused, especially since you've had the device for less than three months.
I understand that you're concerned about the battery life and the fact that the laptop seems to drain quickly. I want to assure you that we take these issues seriously and are here to help.
I've checked on our system, and I see that you haven't raised any warranty claims on our website. I'd like to inform you that all the devices we sell come with a 1-year warranty. If your device is faulty or has a manufacturing defect, you may be eligible for a repair or replacement under this warranty.
To proceed, I recommend that you visit our website and fill out the warranty claim form. You can find the form by clicking on the "My Account" section and following the prompts. This will allow us to assess your device and determine the best course of action.
If you have any questions or concerns about the warranty claim process, please don't hesitate to reach out to me. I'm here to help and want to ensure that you're satisfied with your purchase.
Thank you for your patience and understanding.
Best regards,
Revibe Customer Experience Team
Thank you for reaching out to us about the issues you're experiencing with your Dell Latitude 7490 laptop. I apologize for the inconvenience and frustration this has caused, especially since you've had the device for less than three months.
I understand that you're concerned about the battery life and the fact that the laptop seems to drain quickly. I want to assure you that we take these issues seriously and are here to help.
I've checked on our system, and I see that you haven't raised any warranty claims on our website. I'd like to inform you that all the devices we sell come with a 1-year warranty. If your device is faulty or has a manufacturing defect, you may be eligible for a repair or replacement under this warranty.
To proceed, I recommend that you visit our website and fill out the warranty claim form. You can find the form by clicking on the "My Account" section and following the prompts. This will allow us to assess your device and determine the best course of action.
If you have any questions or concerns about the warranty claim process, please don't hesitate to reach out to me. I'm here to help and want to ensure that you're satisfied with your purchase.
Thank you for your patience and understanding.
Best regards,
Revibe Customer Experience Team
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Asiphe D's updateReviewer Update
08 Apr 2026, 13:10I am reluctant in applying for the 1 year warranty because I am using this laptop for school work which is very busy.
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Asiphe D's update08 Apr 2026, 13:10
Reviewer Update
I am reluctant in applying for the 1 year warranty because I am using this laptop for school work which is very busy.