Extremely Frustrating Experience with Revibe

I had a very disappointing experience with Revibe and would strongly advise others to think twice before purchasing from them. From day one, I was unhappy with the device I received. I immediately logged a return request within the allowed 10-day window, expecting a straightforward process. Instead, what followed was a complete nightmare. Despite raising the return on time, the courier (DHL) never contacted me. I repeatedly followed up with Revibe, who kept reassuring me that everything was being “monitored” and that my claim would remain active. I even offered to personally drop off the device to DHL just to speed things up. Then suddenly, I was told the claim had been automatically closed due to time limits—time that was wasted because of delays outside of my control. To make matters worse, I was asked to create a new claim, but the system wouldn’t allow it. After more back-and-forth and wasted time, I was eventually pushed into a warranty claim instead of a return. This means no refund—only repair—despite the fact that: • I reported the issue on day one • I followed all instructions • I have not used the device • The delays were caused by their logistics process The entire experience felt like being stuck in a loop of automated responses, contradictions, and zero accountability. Every step required me to chase, follow up, and fix issues that were not my fault. At the end of it all, I’m left with an unused device I don’t want and no clear path to getting my money back. Summary: • Inefficient and unresponsive logistics • Broken returns process • No accountability when things go wrong This has been one of the most frustrating online shopping experiences I’ve had. I would not recommend Revibe to anyone.