Extremely Disappointed – Avoid Revibe if You Value Accountability (R7400 Down The Drain)

I purchased a laptop from Revibe (UAE) around 4 months ago for R 7400, and within just 3 months, the battery started giving issues, eventually preventing the laptop from turning on. I submitted a claim, and instead of a proper resolution, I was sent a substandard replacement laptop. This second device also had battery problems right out of the box, along with visible cosmetic defects. While the company states that cosmetic wear and tear is normal on second-hand goods (which I accepted without complaint), the real issue was again the battery, which they completely ignored. I submitted a second claim just 4 days after receiving the replacement, and it took nearly a month of back-and-forth emails just to get the faulty device collected. After all that effort, Revibe declared the claim invalid, citing cosmetic issues as the reason—completely sidestepping the actual battery failure. It's clear from how they handled the second claim that Revibe had no interest in resolving the problem. The long delays, shifting blame, and poor customer service showed a lack of responsibility and professionalism. My advice? Don’t fall for this. Save yourself the frustration and invest in a local reseller—at least then, you’ll have some form of accountability if things go wrong. With Revibe, once they’ve made the sale, you’re on your own.