SO
Samantha O
1 reviews | Active since Apr 2025
16 Apr 2025, 18:42
Experience with Revibe
I ordered a laptop from Revibe in January, and it was working fine. After two weeks, it wouldn't charge and I sent it back. When I got it back a few weeks later, it seemed that no repairs were done. So, I sent the laptop back again (after a few emails). I just got it back again, and it still hasn't been fixed. I'm quite sure that this is a **** and I am beyond upset.
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Revibe's replyOfficial
30 Apr 2025, 15:24Dear Samantha,
Thank you for sharing this with us, we’re truly sorry for the experience you’ve had, and we completely understand how frustrating and disheartening it must be to deal with the same issue repeatedly without a clear resolution.
This is absolutely not the experience we want for our customers, and we deeply regret the inconvenience and loss of time you've had to endure. You trusted us, and it’s clear we haven’t met that trust, for that, we sincerely apologize.
Please rest assured that your case has been escalated, and a member of our team will be reaching out to you shortly to address this properly and ensure it’s resolved once and for all.
We appreciate your patience and are fully committed to making things right.
Thank you for sharing this with us, we’re truly sorry for the experience you’ve had, and we completely understand how frustrating and disheartening it must be to deal with the same issue repeatedly without a clear resolution.
This is absolutely not the experience we want for our customers, and we deeply regret the inconvenience and loss of time you've had to endure. You trusted us, and it’s clear we haven’t met that trust, for that, we sincerely apologize.
Please rest assured that your case has been escalated, and a member of our team will be reaching out to you shortly to address this properly and ensure it’s resolved once and for all.
We appreciate your patience and are fully committed to making things right.
Best regards,
Revibe's reply30 Apr 2025, 15:24
Official
Dear Samantha,
Thank you for sharing this with us, we’re truly sorry for the experience you’ve had, and we completely understand how frustrating and disheartening it must be to deal with the same issue repeatedly without a clear resolution.
This is absolutely not the experience we want for our customers, and we deeply regret the inconvenience and loss of time you've had to endure. You trusted us, and it’s clear we haven’t met that trust, for that, we sincerely apologize.
Please rest assured that your case has been escalated, and a member of our team will be reaching out to you shortly to address this properly and ensure it’s resolved once and for all.
We appreciate your patience and are fully committed to making things right.
Thank you for sharing this with us, we’re truly sorry for the experience you’ve had, and we completely understand how frustrating and disheartening it must be to deal with the same issue repeatedly without a clear resolution.
This is absolutely not the experience we want for our customers, and we deeply regret the inconvenience and loss of time you've had to endure. You trusted us, and it’s clear we haven’t met that trust, for that, we sincerely apologize.
Please rest assured that your case has been escalated, and a member of our team will be reaching out to you shortly to address this properly and ensure it’s resolved once and for all.
We appreciate your patience and are fully committed to making things right.
Best regards,