****ers

I am writing to express my dissatisfaction with the service I have received from REVIBE.

On 27 April 2026, I purchased a Galaxy S21 device and selected the “excellent quality” option. However, when I received the item, it did not meet expectations. The phone appeared to be of poor quality and was packaged in a plain white box instead of an official REVIBE box, which was very disappointing.

Within the first week of use, the device was not functioning properly. As I rely on my phone for work purposes, this caused significant inconvenience.

As a result, I returned the device on 5 May 2026 for repairs. As of today, 4 June 2026, I have still not received my phone back, and I have been informed that it is currently with DHL.

I am extremely disappointed with the service I have received. I have previously referred several people to your company, and they have purchased iPhones and laptops. However, based on my experience, I now feel let down and regret not being aware of such issues beforehand.

This situation has caused me great inconvenience, as I am unable to function properly without a phone.

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