1 reviews | Active since May 2026
DO NOT BUY FROM REVIBE!! RED FLAGS ALL AROUND!!
I purchased a laptop form Revibe and I am completely unsatisfied with the product and service. If I could give 0 stars, I would.
1. They market their 'delivery' time as 2 to 4 or 3 to 5 days, which is very misleading. That time frame refers to the time it takes for the product to be shipped and delivered, after they have processed your order, which can take an undetermined amount of time.
2. My delivery date jumped multiple times from the 4th of May until eventually the 15th of May. The delivery date was a big motivator for the initial purchase, as I need the laptop urgently for work. After I complained I was offered a R500 voucher and a 'sorry', which did nothing to alleviate my stress. Eventually the laptop was delivered on the 8th of May.
3. My laptop was imported from the UAE without any communication or explanation to me. I panicked when DHL contacted me to get my personal information for customs clearance, thinking I will have to pay clearance fees. Super bad policies and communication on their behalf.
4. When I finally got my laptop, the charger did not have a SA plug, it had a UAE plug. So I had to once again endure a delay and additional cost of getting an adapter. This was not communicated or specified on their website.
5. Now the laptop is defective despite their apparent 'quality checks'. Half of my screen shows inverted colors and the speakers crackle. Absolutely infuriating to work like this. After complaining, I was told to go through the process of returning the laptop for repairs, which can take about a month (if not more). No replacement or alternative arrangements, especially given the fact that I literally need the laptop for work, as do most customers I assume!
This company could not care less about you as an individual. Which is disgusting, considering that tech purchases are not cheap.
I would not recommend buying anything from Revibe, you will probably get ****med and then be treated to their pitiful and apathetic customer service.
At the end of the day you will have lost money, wasted time and probably lost work too.
We understand your frustration and sincerely apologize for the shipping delay and the inconvenience this experience has caused you.
However, we would like to clarify that the points you raised regarding delivery timelines, international shipping, accessories included with the device, and warranty procedures are all clearly stated within our terms and conditions and store policies prior to purchase. These are agreed policies that customers accept before placing an order. This is not a ****, but rather a situation where the store policies may not have been fully reviewed before purchasing.
We remain committed to applying our policies fairly and transparently to all customers. Regarding the shipping delay specifically, we acknowledge the inconvenience caused and we are willing to offer compensation for that inconvenience if you are willing to cooperate with us so we can resolve the matter within reasonable means and according to the agreed policies.
As for the device issue, we are fully open to accepting and processing your warranty claim. Please note that our warranty inspection and claim process takes up to 13 days from the date the device is received by our team, not a month.
We remain committed to assisting you and resolving the matter professionally.
Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.
Best regards,
Revibe | Customer Experience Team
We understand your frustration and sincerely apologize for the shipping delay and the inconvenience this experience has caused you.
However, we would like to clarify that the points you raised regarding delivery timelines, international shipping, accessories included with the device, and warranty procedures are all clearly stated within our terms and conditions and store policies prior to purchase. These are agreed policies that customers accept before placing an order. This is not a ****, but rather a situation where the store policies may not have been fully reviewed before purchasing.
We remain committed to applying our policies fairly and transparently to all customers. Regarding the shipping delay specifically, we acknowledge the inconvenience caused and we are willing to offer compensation for that inconvenience if you are willing to cooperate with us so we can resolve the matter within reasonable means and according to the agreed policies.
As for the device issue, we are fully open to accepting and processing your warranty claim. Please note that our warranty inspection and claim process takes up to 13 days from the date the device is received by our team, not a month.
We remain committed to assisting you and resolving the matter professionally.
Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.
Best regards,
Revibe | Customer Experience Team