Disappointing Communication on a High-Value Order

I placed an order with ReVibe South Africa for an iPhone 17 Pro Max, with an expected delivery window of 5–6 October 2026. It is now 8 October, and the DHL tracking has shown no meaningful movement since 1 October. I have contacted support several times and have been told that the order is delayed, but I have not been given a clear dispatch date or realistic delivery timeline. Given the value of the order, I find the lack of communication and transparency extremely disappointing. I would simply like confirmation of whether the device has completed quality checks, whether it has physically been handed to DHL, and when I can realistically expect delivery. I hope ReVibe can resolve this promptly and provide a clear update.