Disappointed with Revibe’s Warranty Process

’m extremely disappointed with my experience with Revibe.

I purchased a device from them, which was delivered on 17 March 2025. Around July, the phone began randomly restarting on its own, making it almost unusable. I reported the issue, and Revibe arranged to collect the phone on 11 August under warranty.

After keeping it for inspection, they returned it on 29 August. Shockingly, just 3 days later, the same restarting issue began again — showing that the root problem was never fixed.

I reached out again expecting proper support, but instead, Revibe rejected my warranty claim, citing cosmetic damage (scratches, a slight bend, and a detached screen). These are external issues that have nothing to do with the core problem — the device randomly restarting, which was reported before any noticeable wear and persisted after their first repair.

Now, they’re asking me to pay R2,895 (R1,250 for repairs + R1,645 for shipping), or R1,645 just to get the faulty device back. This feels like a complete avoidance of responsibility.

I followed the correct warranty process in good faith, but I’ve been left with no proper support and no functioning device. Revibe’s customer service has been dismissive and unhelpful, and I genuinely feel let down. Based on this experience, I would not recommend Revibe.