Delivered damaged laptop

I ordered a laptop from them on 1st of March 2026 the laptop was delivered on the 17 of March 12 days later than the arranged delivery date and it came faulty the laptop was not charging and it was draining the battery very fast. I raised a claim on the same day and only recieved the laptop today with the same problems nothing was fixed. Still the same problems after almost 2 months of waiting. What a disappointing experience.