SH
Siphokazi H
1 reviews | Active since Jan 2020
05 Nov 2025, 14:20
Delivered an iphone 13 instead of an iphone16??? huhhhh???
You delivered an incorrect item- iphone 13 instead of an iphone 16- you made the mistake as you put it.. but you are busy telling us about your policies. Fix your problems and do not make it ours. Collect the incorect item and deliver the correct one by Friday, If not REFUND IT ALTOGETHER!!! This was meant to be a birthday gift, you ruined someone's birthday!!!!
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Revibe's replyOfficial
06 Nov 2025, 07:51 Hello Siphokazi,
We sincerely apologize for the mix-up and completely understand how disappointing this must be, especially since the device was meant to be a gift.
Please rest assured that we are doing our absolute best to resolve this as quickly as possible. We have already received your return claim and created the pickup airway bill — we are now awaiting the shipping company to contact you for collection.
We truly regret the inconvenience caused and appreciate your patience while we work to make this right.
Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.
Best regards,
Revibe | Customer Experience Team
Revibe | Customer Experience Team
Revibe's reply06 Nov 2025, 07:51
Official
Hello Siphokazi,
We sincerely apologize for the mix-up and completely understand how disappointing this must be, especially since the device was meant to be a gift.
Please rest assured that we are doing our absolute best to resolve this as quickly as possible. We have already received your return claim and created the pickup airway bill — we are now awaiting the shipping company to contact you for collection.
We truly regret the inconvenience caused and appreciate your patience while we work to make this right.
Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.
Best regards,
Revibe | Customer Experience Team
Revibe | Customer Experience Team