CN
Collen N
1 reviews | Active since Sept 2023
03 Dec 2025, 02:03
Delayed order
Good day,
I hope this email finds you well as you are not bothered with delivering the service as promised when we placed an order.
Please make sure that my device is delivered as soon as today ,I waited for more than the promised timeframe. Also please do better in your service delivery I would not recommend anyone for your service.
I have been calling only the agents to say they will escalate the matter and since nothing has been resolved, I want a proper update on when I will receive my phone not endless apologies.
Please do better.
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Replies (1)
Revibe's replyOfficial
03 Dec 2025, 16:13Hello Collen,
We are sorry if you felt any delay in your order process, and we'll do our best for sure to ensure that the device is delivered fast, but please allow me to clarify your order delivery process.
Kindly note that our delivery is done with an average of 2–4 business days (excluding weekends), with the first processing day being the business day following your order placement.
The weekend days were Saturday and Sunday, and due to the National Day public holiday in the UAE, our operational team was off as well.
Therefore, today marks the 4th business day, and it should be delivered soon since we reported that to our team.
We appreciate your understanding in this and will do our best to deliver in time.
Best regards,Revibe Customer Experience Team
We are sorry if you felt any delay in your order process, and we'll do our best for sure to ensure that the device is delivered fast, but please allow me to clarify your order delivery process.
Kindly note that our delivery is done with an average of 2–4 business days (excluding weekends), with the first processing day being the business day following your order placement.
The weekend days were Saturday and Sunday, and due to the National Day public holiday in the UAE, our operational team was off as well.
Therefore, today marks the 4th business day, and it should be delivered soon since we reported that to our team.
We appreciate your understanding in this and will do our best to deliver in time.
Best regards,Revibe Customer Experience Team
Revibe's reply03 Dec 2025, 16:13
Official
Hello Collen,
We are sorry if you felt any delay in your order process, and we'll do our best for sure to ensure that the device is delivered fast, but please allow me to clarify your order delivery process.
Kindly note that our delivery is done with an average of 2–4 business days (excluding weekends), with the first processing day being the business day following your order placement.
The weekend days were Saturday and Sunday, and due to the National Day public holiday in the UAE, our operational team was off as well.
Therefore, today marks the 4th business day, and it should be delivered soon since we reported that to our team.
We appreciate your understanding in this and will do our best to deliver in time.
Best regards,Revibe Customer Experience Team
We are sorry if you felt any delay in your order process, and we'll do our best for sure to ensure that the device is delivered fast, but please allow me to clarify your order delivery process.
Kindly note that our delivery is done with an average of 2–4 business days (excluding weekends), with the first processing day being the business day following your order placement.
The weekend days were Saturday and Sunday, and due to the National Day public holiday in the UAE, our operational team was off as well.
Therefore, today marks the 4th business day, and it should be delivered soon since we reported that to our team.
We appreciate your understanding in this and will do our best to deliver in time.
Best regards,Revibe Customer Experience Team