LA
Linzi A
1 reviews | Active since Sept 2011
03 Nov 2025, 16:33
******** Deduction
I want to share a factual warning about my recent experience with Revibe (PayJustNow merchant).
I purchased an iPhone 13 mini on 8 October 2025 for R6,799. The device was defective on arrival (SIM tray would not open) and I returned it the next day. Despite complying with their advertised 10-day return policy, Revibe has refused to issue a full refund, attempting to deduct R1,610 under outdated policy rules.
I have submitted a formal complaint to the National Consumer Commission (NCC) and am seeking my full refund through PayJustNow.
Please take care and double-check refund policies before purchasing from Revibe, and monitor NCC rulings on their practices.
#ConsumerRights #CPA #PayJustNow #Revibe
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Replies (1)
Revibe's replyOfficial
04 Nov 2025, 10:45Hello Linzi,
We’re truly sorry for your frustration and disappointment regarding this matter. After inspecting the device twice, our quality team confirmed that the SIM tray is functioning properly. We also shared video proof of the inspection results with you for full transparency.
Since no defect was found, the case was handled as a change-of-mind return, and the refund was processed in line with our policy.
We completely understand your frustration, and we appreciate your patience and understanding throughout the process.
Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.
Best regards,
Revibe | Customer Experience Team
We’re truly sorry for your frustration and disappointment regarding this matter. After inspecting the device twice, our quality team confirmed that the SIM tray is functioning properly. We also shared video proof of the inspection results with you for full transparency.
Since no defect was found, the case was handled as a change-of-mind return, and the refund was processed in line with our policy.
We completely understand your frustration, and we appreciate your patience and understanding throughout the process.
Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.
Best regards,
Revibe | Customer Experience Team
Revibe's reply04 Nov 2025, 10:45
Official
Hello Linzi,
We’re truly sorry for your frustration and disappointment regarding this matter. After inspecting the device twice, our quality team confirmed that the SIM tray is functioning properly. We also shared video proof of the inspection results with you for full transparency.
Since no defect was found, the case was handled as a change-of-mind return, and the refund was processed in line with our policy.
We completely understand your frustration, and we appreciate your patience and understanding throughout the process.
Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.
Best regards,
Revibe | Customer Experience Team
We’re truly sorry for your frustration and disappointment regarding this matter. After inspecting the device twice, our quality team confirmed that the SIM tray is functioning properly. We also shared video proof of the inspection results with you for full transparency.
Since no defect was found, the case was handled as a change-of-mind return, and the refund was processed in line with our policy.
We completely understand your frustration, and we appreciate your patience and understanding throughout the process.
Please don’t hesitate to reach out if you need any further assistance—we’re here to support you.
Best regards,
Revibe | Customer Experience Team